cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bought item in "As Is" Conditon

Hi all-

 

I hope this is the right thread. I bought an item in "As is" condition. It was 3 clothing items that were NWT. I recieved them today and all are stained, one has a tag that is frayed badly. One is discolored and smells like some kind of cleaning product may have been applied to it. Most of the stains are located on the back of the items and were not shown in the photo.

 

I am super disappointed-if I would have seen these defects in photos, I definitely would not have bought the items. 

 

Because these were sold "as is" do I just chalk it up as a loss? I do feel like I was duped, but wondering opinions on this.

 

Thanks!

Message 1 of 7
latest reply
6 REPLIES 6

Re: Bought item in "As Is" Conditon

Request a return.

 

"As is" does not mean no returns according to the Ebay MBG.

Message 2 of 7
latest reply

Re: Bought item in "As Is" Conditon

NWT means "New with tags." If your item is smelly or stained, it does not meet eBay's definition of "new," and nothing the seller puts in their listing (such as "as is") overrides your buyer protection under eBay's "Money back guarantee."  Click on the link at the bottom of this page for the Resolution Center and file a claim for "does not match seller's description."

 

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Message 3 of 7
latest reply

Re: Bought item in "As Is" Conditon

There's no such condition "as-is". Only:

 

New: 1000/1500

Refurbished: 2000/2500

Used: 3000

Parts: 7000

 

So if they were condition New, start a return request for not as described. THen click Ask eBay to step in if you've not been issued a prepaid return label.

Message 4 of 7
latest reply

Re: Bought item in "As Is" Conditon

I'm sorry, I should've specified..the items were described, "As is" However, there was no mention of stains or photos showing stains.
Message 5 of 7
latest reply

Re: Bought item in "As Is" Conditon


@rb8-23 wrote:
I'm sorry, I should've specified..the items were described, "As is" However, there was no mention of stains or photos showing stains.

Again, file for the return.

Message 6 of 7
latest reply

Re: Bought item in "As Is" Conditon

 File a SNAD complaint with eBay and you will get a full refund. 

Message 7 of 7
latest reply