Anyone else having problems with extra shipping costs being charged after item delivered?

[5star-books]

I sell mainly books, and I have been an ebayer for about 20 years.  There have been 6 instances in the last month that I have incurred "chargebacks" for additional shipping costs via my Managed Payments account.  This doesn't make any sense as I weigh items prior to generating a shipping label and then I take the item to the post office window who also weighs the item.  More importantly, all of the items have been shipped "Media Mail" and all have been books.  For example, today I received a chargeback of $3.36 on two paperback books that I recently sent out and had already paid for a label for a two pound package ($3.45).  For those of you that aren't aware of the Media Mail rates, the first pound is $2.89 and then it's roughly $.50 for each pound thereafter.  So the chargeback of $3.36 means that the post office is saying that the package of two paperback books actually weighed about 6 pounds more than I originally paid for, which makes no sense for two paperback books and it's flat out wrong.  It seems that the day that my items are received by the buyer, I have received these chargebacks.  I have called ebay twice and both times they say that the chargebacks are from the post office and ebay can't explain them.   I have sold about 50 items in the last month and the chargebacks have occurred 6 times, so it's not every item.  So far my chargebacks total about $14, not a ton of money, but I have no idea when it will stop and it seems fraudulent to me and how do I know that tomorrow my chargeback won't be $100?  My managed payments account is like a bank account, and I am very uneasy about chargebacks, even small dollar amounts like these, that ebay can't explain and that I know for a fact are without merit.  Anyone else getting these charges?  In 20 years of selling, I've never had any chargebacks.

[buyselljack2016]

---

@north40sales wrote:

scaled weight increases when you have your thumb on the scale.....more weight, more revenue.  

---

The APV checks are not susceptible to "thumbs on the scale" weight difference charges.

As the name states, it's pretty much an automated process.

Weights at the time of scanning at a POS terminal are not what is used to determine the up-charges, or refunds.

Although not proof positive, I have had more than one instance where the locally scanned weight was in error on my receipt (more than actual weight) with the latest instance where 2 items were on the scale when the acceptance scan was made.

I have yet to ever get an up-charge for postage. (knock on wood) 

There are system piggyback errors.

There are improper packaging barcode errors.

There are seller dimension errors.

There are seller weight errors.

There are seller "out of class" packaging errors.

[cycle-dog]

"...This doesn't make any sense as I weigh items prior to generating a shipping label and then I take the item to the post office window who also weighs the item. " 

If this is the case, and assuming you're just shipping books as said (aka media mail), you're right; I'd contact the post office and have them explain what's going on. Call USPS Postal Service Customer Service at (800) 275-8777; that said, have you factored in eBay's allegedly new Media-Mail Policy?  https://community.ebay.com/t5/Shipping/Beware-of-eBay-s-new-Media-Mail-Policy/td-p/31687005 Besto, and trust you'll get it sorted soon. 

[Anonymous]

" Not one other person has replied that this is happening to them." That statement is INCORRECT AND NOT ACCURATE. I have sold items and eBay issued the postage label  for $x.xx then several weeks later charged my account additional $ for shipping. Double dipping much? If ebay's system cannot issue the correct shipping label reflecting the correct amount for s/h then they should not do it! eBay and the freaks at scamazon are getting very bold with our money. Feels like a shakedown.

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.