I sell mainly books, and I have been an ebayer for about 20 years. There have been 6 instances in the last month that I have incurred "chargebacks" for additional shipping costs via my Managed Payments account. This doesn't make any sense as I weigh items prior to generating a shipping label and then I take the item to the post office window who also weighs the item. More importantly, all of the items have been shipped "Media Mail" and all have been books. For example, today I received a chargeback of $3.36 on two paperback books that I recently sent out and had already paid for a label for a two pound package ($3.45). For those of you that aren't aware of the Media Mail rates, the first pound is $2.89 and then it's roughly $.50 for each pound thereafter. So the chargeback of $3.36 means that the post office is saying that the package of two paperback books actually weighed about 6 pounds more than I originally paid for, which makes no sense for two paperback books and it's flat out wrong. It seems that the day that my items are received by the buyer, I have received these chargebacks. I have called ebay twice and both times they say that the chargebacks are from the post office and ebay can't explain them. I have sold about 50 items in the last month and the chargebacks have occurred 6 times, so it's not every item. So far my chargebacks total about $14, not a ton of money, but I have no idea when it will stop and it seems fraudulent to me and how do I know that tomorrow my chargeback won't be $100? My managed payments account is like a bank account, and I am very uneasy about chargebacks, even small dollar amounts like these, that ebay can't explain and that I know for a fact are without merit. Anyone else getting these charges? In 20 years of selling, I've never had any chargebacks.
klhmdg • Volunteer Community Mentor
