Any else having problems with printing your labels with your zebra LP 2844

[dptedora]

Any else having problems with printing your labels with your zebra LP 2844

When I go to print my shipping labels in bulk after I pay the shipping labels

Are 2 to a page and will not work. I have to then go and print my labels one at a time.

My setting is correct had the seller that we purchased it from check our printer. He said

They are formatting in 8.5X11   Ebay changes things from time to time so you may want to contact them to see why they are formatting in 8.5X11.  8.5X11 is normally default on eBay unless you tell it differently. Contacted eBay they were no help said they would open a ticket.

[bigdaddyhen1980]

I have been having the same issue on and off for the past week.  Three orders in a row it will be fine, and then the next one it will flip over. It is becoming a pain to have to double check that setting each time I print, or risk having to go back in and reprint 1 by 1.

[fixintoscrap]

Out of curiosity, are you flipping between using the single label printing interface and the bulk label printing interface?

I was having this issue and it hasn't happened for three days. I was using the single label interface and then using the bulk interface around the time it started happening, but I've only been using the bulk label printing in recent days and haven't tried to recreate the issue yet by using the single interface. 

[fixintoscrap]

I believe the cause of this issue is a repeatable bug in eBay's system.

This issue can be replicated by following these steps.

Step 1

Print a single label using the /ship/single/ interface.  A pop-up saying 'Use your funds for buying shipping labels" continues to show, as of late December 2023, each time this interface is visited.  Clicking "OK" or "X" to close it means it will still show on the next attempt to print a single label.

In our case, 4" x 6" label size is selected on this interface and it works as expected. We also have PayPal selected as the payment method.

Step 2

After using the single label interface, use the Bulk label interface.

On the Review pop-up, the label size switches to "8.5 x 11 - 2 Per Page".  Changing this to 4"x6" will print correctly, and it will remember the 4"x6" label size UNLESS you visit the single label interface, at which point the bulk label interface forgets the 4"x6" preference.

In short, using the Single label interface is the trigger that resets the paper size on the bulk label interface.  This only started happening in late December 2023.

[the-movie-man-plus]

Still having problems with Bulk Shipping where the labels are being sent to my Thermal printer Horizontally instead of Vertically and the settings for my labels in eBay is set to 4x6 but the digital transfer to my printer is set at 8.5x11 for bulk printing and cannot be edited. I ship 3 days a week, Mon, Wed, Fri and this has now occurred for separate ship days in 2024. I do find that by printing one label at a time it does send the information to my thermal correctly but it is a tedious process, especially if you have a lot going out. 

[wastingtime101]

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@the-movie-man-plus wrote:

Still having problems with Bulk Shipping where the labels are being sent to my Thermal printer Horizontally instead of Vertically and the settings for my labels in eBay is set to 4x6 but the digital transfer to my printer is set at 8.5x11 for bulk printing and cannot be edited. I ship 3 days a week, Mon, Wed, Fri and this has now occurred for separate ship days in 2024. I do find that by printing one label at a time it does send the information to my thermal correctly but it is a tedious process, especially if you have a lot going out. 

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That sounds more like a printer setting. @rfmtm ?

[rfmtm]

Make sure your bulk label format is still set to 4x6, which is a separate setting than for a single label.  See wastingtime101's post 12.

If still a problem make sure your browser is opening PDF files with Adobe and orientation is set to Auto.

If still not working come back with OS, browser, and printer model?

Does the print preview look correct?  A screen shot of the entire preview page will help.

[ang103craftsandstuff]

You need to go to your PayPal account and change the setting there to 4 x 6 and it will stay that way in ebay when you do bulk shipping. When ebay decided to change the payment method it reset the original setting in my PayPal account. 

[rfmtm]

PayPal no longer prints labels from ebay, so those settings are gone.  In fact PayPal now uses ShipStation to print their labels.  However, you can still charge postage to your PayPal account if you like.