Shipping

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Resolved! Ship two separate selling items to one buyer

I've been selling vintage items on eBay since March 2023. I have a buyer who is purchasing two separate items I've listed and wonders if I can ship them together....in her words 'to save shipping costs'. I've messaged with her and said I would ask if...

escrow company

Either the buyer or seller initiates a transaction. Once the buyer or seller hires an escrow company, all parties agree to the terms of the transaction. Buyer pays the escrow company. The buyer submits a payment by an approved payment method to a sec...

unable to void shipping label

i recently sold an item and when i generated a shipping label, i found out it still had my old address on it. i generated a new label, but i dont have an option to void the old one. im shipping via usps and its within the five day window. how do i fi...

Shipped, sent back, and cannot contact customer.

I had a customer purchase an item for $147. I mailed it to her. A week later it came back to my house. It said there is no known address. The next week, she purchased another item with same address. I have tried to contact her twice about the problem...

Ebay Standard Envelope Tracking Not Updating At All

Hi,I normally use the ESE option without any problems. However, on Sunday (30JUL) I packaged up about 17 ESE's of sports cards and took them to the post office to drop off as I normally do. This time I'm looking through the tracking and the only upda...

No shipping/payments tab on listings viewed on .com?

I've haven't been online much the last couple of weeks so I might have missed any discussions about this. When looking at listing earlier today, I noticed that the area where the shipping/payment tab used to be shown on listings is now blank. There i...

combined shipping options

how do I make it possible for buyers to request an invoice for combined shipping when purchasing multiple items?

Resolved! Looking for advice on economical shipping

Looking for some guidance from experienced sellers on shipping. It used to be that items could go into envelopes or mailer bags and it was cheaper than boxes. Now it seems to make no difference. What is the most economical way to ship things (not boo...

Printing labels with the new Adobe Acrobat recent late July release

I was unable to use Adobe Acrobat to crop labels and print them with the new software. They want you to sign up and pay $20 a month to use all the features. Before I would just go to edit and take a snapshot and the label would print to size. I am us...

Resolved! Shipping Box Sizes Keep Changing on Their Own

I'm a new seller and I realize this sounds bizarre, but with every description I put up for my sales, when I enter the shipping dimensions and I check back later to view my listings, they change! The weight changes as well. I have to correct them and...

Resolved! Changing Charity Seller shipping address (only)

Experts, I'm asking this here to avoid messaging eBay, but that will be my next step if necessary. I live in California but have become the designated seller for a non-profit in Michigan. EBay anticipates the use of designated sellers, but I didn't f...

Returning automotive part that does not fit

Purchased something that was supposed to fit our 2008 vehicle, but does not. Seller takes returns. So far, so good. When we contacted the seller, they want us to pay the return shipping. Then I initiated the return through eBay. It produced an automa...

Resolved! Shipping label (underpaid) then USPS SHORT PAID FEE ?

Hi, I shipped an item after purchasing a label from Ebay and apparently the box I ended up shipping the item in was larger than the box that was originally described when I purchased the label. So, a few days after the item was shipped, Ebay charged ...

Shipping times change after purchase (question from buyer)

As a buyer, I've noticed this happening just recently and wondered what is going on with ebay. Major discrepancies between the estimated delivery at the time of a item and the delivery time referenced by ebay in the final feedback prompts. I make a p...

How do I change my shipping label size to a 4 x 6?

I was printing labels 2 to an 8.5 x 11 page. I want to use a new thermal printer. How to I change the label output to use the new printer and print one label per page?