Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! return item

I am returning a wrong item and ebay wants a photo added to the details of the return. I cannot upload photos of the items , they are the wrong size, would a picture show the half inch difference?

An investigation, but my package has not arrived, even though the seller by priority shipping throug

I have a question how long would it take to go to investigate for my package because I bought it in August 25 and it’s September 7 how long will they investigate it until I receive my package And the seller bought it through l Priority mail through U...

Refund for old shipping label

Basically, I downloaded shipping label for the buyer only to find out the label got corrupted and the file would not even open. I had to reprint the label. Is there a chance I get refund for the older label? I have the corrupted files for the proof.

I have an SR number but can't contact a live agent, just doing circles around the automated system

During the big shipping app issue I had to purchase shipping labels directly from USPS. I was told I would get a refund for the shipping I paid for in app and the difference from the discount. The number I used before now just results in being hung u...

Resolved! Media Mail?

I am selling an illustrated chart of a jet fighter that labels its parts and components. It is educational, but is framed with glass. Will this qualify as media mail? I have emailed the post office to ask, but I doubt if I'll get a response.

Shipping Costs more than anticipated

The shipping costs much more than what I charged on the sale site. Like $80 more. What do I do? Do I refund the buyer his amount and explain? How do I resolve this issue? First time selling and 2nd item sold.

Shipping Calculator drops ounces between 1 & 2 pounds, and charges buyers 1 pound rate.

Since the USPS change ( it works great except for this problem) I type 1 pound say 6 ounces, and it looks fine, size, and ready to list. After listed, the ounces are dropped to 1 pound, and the rate goes out to Buyer for $2 - $3 less. Am I missing so...

Never refund my shipping fee

Dont trust this seller item they sale not working item, difficult to communication, refund money ever return and many excuses.

When a sale must ship in two shipments.

How does one ship a sale in two shipments. Does it have to be set up at the time you create the listing? Thanks!

Shipping with Cardboard tubes

I am starting to sell fishing Rods and I have access to carboard tubes to ship them in. The first tube I hope to ship is 6'6" long and the diameter of the tube is 2-3/4". Will USPS Take this? UPS, FEDEX? Thanks for your help!

Panic. Shipping cost almost entire price I charged buyer. Help???

Guys, I am freaking out. What should I do???I have never sold on eBay in the past. I have never shipped anything, ever, in my life (aside from free Amazon returns). I thought I figured out what to do, pricing my items at what I believed to be reasona...

FedEx Smart Post Snafu

It’s been over a year since I used FedEx Smart Post and I didn't know it’s been changed to FedEx Ground/Home Delivery. I sold some items to a buyer back East and she selected Smart Post as her shipping method from my ad. I printed the label, not noti...

Shipping from the U.S. to Puerto Rico

Hello, I just sold an item that will be shipping from C.A. to Puerto Rico when I put in my posting that I ship to the "U.S." only. Apparently Puerto Rico counts because it is a part of the U.S. territory, which I was unaware of. I am planning to ship...

Shipping Performance Policy — Item Not Received Rate

Hello, eBay sent me a message about the Shipping Performance Policy — Item Not Received Rate.The link https://export.ebay.com/en/fees-and-payments/regulations/shipping-performance-policy-item-not-received-rate/?mkevt=1&mkdid=4&mkcid=30&bu=45120552229...

Resolved! Shipping to Denmark

On 14/8 you received a package via Fedex which will go on to Denmark. FedEx Tracking 782307282214 I am somewhat worried. Why has it not been forwarded to me/Denmark? Best regards Jan