eBay

braco0 · ‎01-19-2019

They shouldn't even offer this option to sellers as it means nothing.

Buyer buys $6000 item.

It was a graded comic book.

Buyer decided he didn't like it and wanted to return it as "Item not as Described" even though it was listed as a 3.0 book, which it was, CGC verified and graded it thay way.

Ebay didn't care to protect me, the seller from a buyer who was experiencing buyers remorse, so they reversed the sale and now my Paypal account is -$3,700

BEWARE SELLERS: YOU HAVE NO PROTECTION.

No Returns is 100% **bleep**

cream_couture · ‎01-21-2019

@brun-1228 wrote:
@cream_couture wrote:
I'm really sorry this is happening to you. When they ship it back, I suggest recording you opening it at the post office to ensure there is no fraud.
yeah, because then post office is totally going to know what you sent and vouch for what you got back

Where did I suggest that the post office knows what was sent? The point is to record what was received back.

buzzapparel · ‎01-21-2019

Because numerous small claims cases as well as published articles suggest otherwise?

cream_couture · ‎01-21-2019

@7606dennis wrote:
@cream_couture wrote:
I'm really sorry this is happening to you. When they ship it back, I suggest recording you opening it at the post office to ensure there is no fraud.
The only problem with that is that even if post office would be willing to bear witness to the opening of the package on camera, all that they could really testify to would be that the saw you open it and what you removed from the packaging. They could not actually testify that what you removed from it was not what you had originally sent.

By the way, I do not believe USPS policy permits employees to get involved in such things. Especially if it entails them taking working time to watch you open a package.

I didn't suggest anything about anyone else being involved. I said to record it being opened. I would only assume something priced $6000 would require a signature and I usually have to pick up my packages at the post office/whatever carrier shipped it because I am not home to receive them; hence the mention of the post office.

However, many people have told in the boards that they opened expensive returns items in front of postal employees and the employees agreed to write statements about what was received back.

cream_couture · ‎01-21-2019

If you record inside the post office directly after picking up the return, you can have evidence that an incorrect item came back. Recordings of opening packages, shipping weights, etc can be used in court cases and theft cases with the police, if it ever comes to that.

And while I never directly suggested opening it front of anyone, that practice and recording opening a package certainly has been used in other dishonest return cases mentioned across several ebay community boards where seller's have been victorious. This is the same reason sellers often record what they shipped when they sell expensive items. It helps prevent fraud and dishonesty.

ga-8370 · ‎01-21-2019

@cream_couture wrote:

If you record inside the post office directly after picking up the return, you can have evidence that an incorrect item came back.

Ignoring that that would be photography inside a federal building, couldn't you first open and repack the return, then record inside the post office directly after picking up the return?

jwilliams300 · ‎01-22-2019

I think you luckily had a sympathetic person at eBay and I see it was recent. I just had a "no return" button clicked off on an item listing and clearly described that the item was missing a part so it didn't work perfectly, but the buyer when they received it changed their mind and opened up a defective claim and eBay wanted to enforce their 30-day return policy so I caved and accepted the return but at least the buyer offered to pay the shipping. Does anyone win a case if they decide to fight eBay? I'll still click on "no returns" when I list to maybe ward off fickle or deceptive buyers but now I know it really doesn't mean anything.

eleanor*rigby · ‎01-22-2019

Court cases?

cream_couture · ‎01-24-2019

@ga-8370 wrote:
@cream_couture wrote:

If you record inside the post office directly after picking up the return, you can have evidence that an incorrect item came back.
Ignoring that that would be photography inside a federal building, couldn't you first open and repack the return, then record inside the post office directly after picking up the return?

Nothing wrong with photography in a federal building in common/public areas. For videotape, if you film conversations involving other people (not sure why you would in this case) depending on the state (and the job of the person you are recording) you might need the other person's consent.

Usually when a package is opened, the shipping label is damaged in the process. This isn't always the case.

Again, I know you in particular don't feel this is evidence, but court cases and police cases have used it as evidence.

cream_couture · ‎01-24-2019

@eleanor*rigby wrote:
Court cases?

Yes, court cases. Some ebay sales (and other online platform sales) have had to go to small claims court for fraudulent returns. Sellers have sued buyers.

cream_couture · ‎01-24-2019

@jwilliams300 wrote:
I think you luckily had a sympathetic person at eBay and I see it was recent. I just had a "no return" button clicked off on an item listing and clearly described that the item was missing a part so it didn't work perfectly, but the buyer when they received it changed their mind and opened up a defective claim and eBay wanted to enforce their 30-day return policy so I caved and accepted the return but at least the buyer offered to pay the shipping. Does anyone win a case if they decide to fight eBay? I'll still click on "no returns" when I list to maybe ward off fickle or deceptive buyers but now I know it really doesn't mean anything.

In my 13+ years with ebay, I have won every dishonest case except one with ebay...and paypal.