Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Priority label for regular box?

I sold an item and shipping was for a large flat rate priority box. My question is, can I still print the priority label off and just use a normal brown box? It’s a tight fit in the large priority rate box. Thanks for your help.

Expected delivery date for USPS Media Mail

I recently went to using Media Mail for my shipments. I was using First Class but with the recent changes on postage I had to make the change. What I am now seeing is an unrealistic time frame for transit. Ebay tells me and the buyer that a package f...

I didn't received an item yet...

I've bought a toys pack in Jan 20, 2019. Past more than 60 days i didn't receive my item and there is no option to open a question on some type of dispute.

Received a refund twice!

Well, I'll try to be specific.Bought an used product, sold as fully functional, which finally was defective in varios functions. So, opened a SNAD return ticket through eBay. The date limit for the seller to accept it expired, so eBay kindly asked hi...

Sent order to payment address after agreeing to send to an alternate address.

A buyer purchased an item from me, and then asked that I ship it to an alternate address, different than the address on the order. I agreed in a message, but that I forgot to and shipped to the address on the order, with tracking. What are my respons...

INVALID RETURN REQUEST

I sold a flatiron to a customer. She wants a refund because it was not as pictured. She takes picture of what she claims I sent her and returns it to me. It definitely is not the flat iron I sent her. It’s the same company I give her that but I have ...

Package Delivered to Wrong Address

Hi all, I sold something, printed the ebay label, taped it to the box, and took it to the USPS. The package had the correct address -- I reprinted the same eBay supplied / paid for mailing label to be sure. I also have the other half of the printed l...

Does choosing no return policy in your listing mean anything?

The short answer is No. Then you ask why is it even there? Please read my actual conversion with ebay rep below when I called to complain why ebay sided with the buyer who wanted to return my item although it was clear he/she had not been honest abou...

How do I issue refund for 1 of 2 items I sold to same buyer.

I recently sold 2 watches (Fossil and Michael Kors) to the same buyer. The buyer paid with 1 payment for both watches.The Fossil watch stopped working and I want to issue a refund for this watch.How do I issue refund for 1 of 2 items I sold to same b...

Ad fee don't get refunded?

I have successfully completed "cancellation - buyer asked to cancel". Final value fee has been credited back but not the ad fee (promo listing?). I didn't realize my listing had promoted listing since it wasn't even needed, there was only one other o...

refund

I shipped an item as is and the buyer received it as is but it didn’t fit therefore they filed a refund. I don’t even do returns. I offered a partial refund, but in my paypal account all the money from the item was taken out and I haven’t heard anyth...

Resolved! Return involving eBay bucks

Hello, I was just wondering how a return works if you paid with eBay bucks. Do the eBay bucks get returned to your account? And if so how long does it take, is it the standard 3-5 business days?Thanks

Tracking Amazon

Lately, some of my purchases have come through Amazon shipping.Does anybody know how to track one of these orders when an Amazon tracking number is provided?

No return policy was stated in the listing, but the buyer requested return

Hi, I sold a sweater, and no return policy was stated in the listing. I also mentioned there is a tiny hole on the back and provided the specific picture indicating where the tiny hole is. But the buyer opened a return request saying the item is defe...

Resolved! Shipping cost

I listed and sold a set of 8 tumblers. I listed the correct weight of the box including shipping material, Priority mail, etc. in the listing. I buyer paid 22.00 shipping. Using the new eBay labeling/printing system page, the cost for the shipment wa...