15 days waiting; package stalled in USPS tracking; USPS "Case Closed"

[**dinogt4**]

Not sure how to proceed. 

Item purchased 15 days ago. 

USPS tracking stalled  at 10 days,

I contacted USPS

Three days later they responded "package located in your city, CASE CLOSED"

Still no package has arrived. 

When to file for a refund through ebay?  How much time to I have left?

Should I wait longer for the package? 

[selsa84]

Some parts of the US mail is running very slow. Try to give it a few more days. The case was closed at the destination office because it was not there, probably stuck at a sorting facility. I have multiple items stuck now. Some were taking up to 20 days to get delivered. I've already refunded a few. See if you can open package missing case and not a trace case. 

[kensgiftshop]

You can open an INR 1 day after the estimated delivery date and you have 30 days after that to do it.

[albertabrightalberta]

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@**dinogt4** wrote:

Not sure how to proceed. 

Item purchased 15 days ago. 

USPS tracking stalled  at 10 days,

I contacted USPS

Three days later they responded "package located in your city, CASE CLOSED"

Still no package has arrived. 

When to file for a refund through ebay?  How much time to I have left?

Should I wait longer for the package? 

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If you plug in the tracking number and it doesn't show as "delivered," you can go to the order and open INR. 

ETA: 

BTW, you shouldn't be the one to be hunting down your item. That's the seller's job since he's the one who needs to prove delivery to you.

[brought_to_you_buy]

If you have lost money because of customer refund on undelivered or not yet delivered package and you shipped it Priority Mail then file a claim with USPS because they failed their deadline and you lost the revenue.

[**dinogt4**]

Ok, but when I looked into that it seems INR is asking for a refund, which I don't want. I want the item for which I paid. What is the best way to get it?

[albertabrightalberta]

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@**dinogt4** wrote:

Ok, but when I looked into that it seems INR is asking for a refund, which I don't want. I want the item for which I paid. What is the best way to get it?

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Of course you'd prefer the item you purchased - that's why you bought it! But if it's lost somewhere in the mail, you need to be made whole. If you get a refund and the item is ultimately delivered, you can repay the seller.