15 days waiting; package stalled in USPS tracking; USPS "Case Closed"
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‎04-24-2024 07:16 AM
Not sure how to proceed.
Item purchased 15 days ago.
USPS tracking stalled at 10 days,
I contacted USPS
Three days later they responded "package located in your city, CASE CLOSED"
Still no package has arrived.
When to file for a refund through ebay? How much time to I have left?
Should I wait longer for the package?
Re: 15 days waiting; package stalled in USPS tracking; USPS "Case Closed"
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‎04-24-2024 07:52 AM
Some parts of the US mail is running very slow. Try to give it a few more days. The case was closed at the destination office because it was not there, probably stuck at a sorting facility. I have multiple items stuck now. Some were taking up to 20 days to get delivered. I've already refunded a few. See if you can open package missing case and not a trace case.
Re: 15 days waiting; package stalled in USPS tracking; USPS "Case Closed"
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‎04-24-2024 08:16 AM
You can open an INR 1 day after the estimated delivery date and you have 30 days after that to do it.
Re: 15 days waiting; package stalled in USPS tracking; USPS "Case Closed"
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‎04-24-2024 08:35 AM - edited ‎04-24-2024 08:36 AM
@**dinogt4** wrote:Not sure how to proceed.
Item purchased 15 days ago.
USPS tracking stalled at 10 days,
I contacted USPS
Three days later they responded "package located in your city, CASE CLOSED"
Still no package has arrived.
When to file for a refund through ebay? How much time to I have left?
Should I wait longer for the package?
If you plug in the tracking number and it doesn't show as "delivered," you can go to the order and open INR.
ETA:
BTW, you shouldn't be the one to be hunting down your item. That's the seller's job since he's the one who needs to prove delivery to you.
Volunteer Community Mentor
Re: 15 days waiting; package stalled in USPS tracking; USPS "Case Closed"
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‎04-24-2024 09:08 AM
If you have lost money because of customer refund on undelivered or not yet delivered package and you shipped it Priority Mail then file a claim with USPS because they failed their deadline and you lost the revenue.
Re: 15 days waiting; package stalled in USPS tracking; USPS "Case Closed"
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‎04-24-2024 12:30 PM
Ok, but when I looked into that it seems INR is asking for a refund, which I don't want. I want the item for which I paid. What is the best way to get it?
Re: 15 days waiting; package stalled in USPS tracking; USPS "Case Closed"
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‎04-24-2024 02:34 PM
@**dinogt4** wrote:Ok, but when I looked into that it seems INR is asking for a refund, which I don't want. I want the item for which I paid. What is the best way to get it?
Of course you'd prefer the item you purchased - that's why you bought it! But if it's lost somewhere in the mail, you need to be made whole. If you get a refund and the item is ultimately delivered, you can repay the seller.
Volunteer Community Mentor
