albertabrightalberta
Although I don't have a return policy, I will accept a return when a buyer is reasonable and honest, willing to pay return shipping and contacts me within a reasonable time.
So a buyer purchased an item but when she received it, it didn't fit her phone and she requested and I accepted the return.
Purchase price was $20. Shipping was additional and not to be refunded.
When I received the return, I issued the refund through the ebay transaction for $20 as shown:
Yet when I looked at my Paypal account, there's a difference in the amount withdrawn for the refund. They took $20.38.
I'd already paid Paypal $1.10 for the fee when the buyer paid and I know Paypal doesn't credit any portion of that fee when I issue a partial refund but it doesn't seem correct that I'm charged an additional fee.
Did PP mess up?
Does that make sense? I paid that up front! I have to pay it again?!?!?
@bonjourami wrote:I know PP pockets the original 2.9% when a seller refunds..
Yeah, I knew that. But to hit me with another fee seems like double-dipping.
When I have time to sit on hold for a while, I plan to call them.
@dtexley3 wrote:
@albertabrightalberta wrote:
@bonjourami wrote:I know PP pockets the original 2.9% when a seller refunds..
Yeah, I knew that. But to hit me with another fee seems like double-dipping.
When I have time to sit on hold for a while, I plan to call them.
@albertabrightalberta There was another thread similar to this. eBay refunds are wonky when a sales tax amount is involved and you don't refund for shipping or do a partial. There was a long thread and the blue involved had very convoluted reasoning for why eBay should force the refund of the entire sales tax amount but only credit the seller part of it.
But as shown in my ebay screenshot, ebay shows the refund (from my end to the buyer) of the $20 purchase price. Their own notation states that THEY refund the sales tax to the buyer.
I'm not inferring that it comes from me since I never saw the tax. (I know I paid a Paypal fee on the sales tax but I didn't have that money in my possession at all.
This is from the PP transaction when I received payment:
@dtexley3 wrote:Note the difference of $0.38 matches the difference of what eBay originally collected in Sales Tax ($1.75) and what they "paid" back to you ($1.37) and then told paypal to refund the $20 + $1.75 instead of $20 +
$1.38$1.35.
It's pretty cut and dried. eBay is refunding the seller
$1.38$1.37 for the sales tax (in this case) but incorrectly telling Paypal to refund the buyer the requested refund amount plus the ENTIRE sales tax of $1.75 (in this case).
Ignoring the horse-before-the-cart circular math to get to the $20.38 assumed partial refund
eBay's calculation for the $1.37 credited for sales tax (from the total $1.75 sales tax collected) due to @albertabrightalberta's partial refund is:
$20.38 (assumed partial refund) / $25.94 (Item + shipping) x $1.75 (total sales tax)
Another example is the incorrect refund of sales tax on this refund for 1 of 2 shoes.
@albertabrightalberta wrote:
Although I don't have a return policy, I will accept a return when a buyer is reasonable and honest, willing to pay return shipping and contacts me within a reasonable time.
So a buyer purchased an item but when she received it, it didn't fit her phone and she requested and I accepted the return.
Purchase price was $20. Shipping was additional and not to be refunded.
When I received the return, I issued the refund through the ebay transaction for $20 as shown:
Yet when I looked at my Paypal account, there's a difference in the amount withdrawn for the refund. They took $20.38.
I'd already paid Paypal $1.10 for the fee when the buyer paid and I know Paypal doesn't credit any portion of that fee when I issue a partial refund but it doesn't seem correct that I'm charged an additional fee.
Did PP mess up?
Hi @albertabrightalberta, thanks for sharing a detailed description and screenshots of what occurred! I've sent this example over to our sales tax team for review. When I know more then I'll let you know.
