Shipping from China cancelled by seller, no product received

[sleepybenja]

I bought and paid for item in January, tracking given but the tracking was cancelled couple of days later by the seller-I actually contacted the shipper directly and asked about it. Contacted seller and this is the answer.......

"dear friend
special product Special delivery!
Note: Now is the holiday! Chinese new year ! The epidemic is sweeping across China, the epidemic is being controlled, and work is postponed! Please wait for the news!"

This is 3rd time I received this exact answer when I try to communicate.

I understand language might be a problem but Chinese new year is over now!

I understand the virus causing delays but he/she won't tell me if it will be shipped and how can I believe anything anyway. Should I just go through ebay to get money back? I asked for refund from the seller also but only get the above message.

Thank you.

[andrew547]

It's up to you. China has walled off millions of people and their entire society seems massively disrupted to the point that we may see a global recession, so there's that. If the seller just never ships the item, I assume you can get your money back by disputing the charge, so the question now that you've demanded a refund is whether or not they'll give it to you voluntarily.  If it were me, I would have given them 2 weeks to ship the item, then followed up every 5 days or so to remind them that I'm waiting, and that they had x days to ship or refund before I filed a dispute.