Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Won case, but eBay closed return early

I won a not as described case for an item I purchased. The email I received from eBay stated, "You must send the item back to the seller by May 08, 2020 to be eligible to receive a refund.". Early afternoon on May 8, I received an email from eBay tha...

Option to ship 2 or more items in the same package, charging only 1 time for shipping

How can i add the option to bundle multiple items in the same package and charge only 1 time for shipping since it's only 1 package? This could save the buyers some money and give an incentive to buy more than 1 items, but how do i do that?

File claim on Fedex

FedEx charged me $ 1065.00 for a shipping that usually charges me about $ 180.00 and I have no way of making the claim, ebay says that they can't do anything, can someone help me?

Well, It finally happened.

EBAY, while trying to be helpful, has added all the "No mail" countries to our exclusions list on our listings. That's your listings and my listings. So what happens? EBAY allows buyers from countries on the exclusion list to make purchases. Then whe...

A month to solve a case??

As crazy as it sounds. I purchase a phone listed as a working, good condition unit but wen it got home I couldn't make calls so I quicky went to verify the IMEI with the provider and BOOM! Blacklisted. To solve this case it will be a simple thing, ri...

seriously HELP me with this seller I've been dealing with since February PLEASE

Hello everyone, a few weeks ago I posted about how a seller based in China had sold me a replica Captain America shield back in February and kept giving me the run around on when it would ship, why it wasn't, how I needed to give them more time and e...

eBay Global Shipping sends package TO THE WRONG COUNTRY, seller takes the hit

I shipped via eBay Global Shipping using the shipping label created on eBay, so the tracking number and all of the package data is already in the system and the shipping label was correct. According to the tracking, eBay Global Shipping somehow sent ...

Ebay Standard Shipping Service hangup?

I sold a pair of Levis to a buyer in Russia way back on March 1, sent out March 2 using the brand new Ebay Standard International Delivery Service. The buyer messaged me a half hour ago wondering where the jeans are. I tracked it and the jeans were a...

My Inbound Taiwan Package Stuck 8 Days at L.A. ISC Can Anyone Chime in ?

I'm hoping someone can shed light on this and perhaps lend some tried and tested advice ..I purchased 3 items from an ebay seller from Taiwan, the items are now in the hands of Los Angeles ICS, for 8 days and no progress report when checking tracking...

Resolved! Issue Refund First?

I have a $200 part that was lost by USPS. The part was insured but customer is asking for a refund. I informed the customer I would prefer to wait for the decision from USPS prior to refunding their payment. The customer understands. My concern is th...

No delivery confirmation and buyer is saying item is damaged.

Not a high volume seller. Sold my personal iPad Pro to a buyer. I used it daily and it was in perfect condition. I shipped in the original Apple iPad Pro box, and placed it in the box Apple sent it to me in surrounded by foam top and bottom. In order...

international shipping info to Japan

Buyer sent a question..... Do you have other cheaper way to ship to Japan like USPS?.How do I send a baseball cap to buyer that ships in a box 1st class? I'm thinking she means International mail, and I have never sent International; mail...only GSP....

Frustration dealing with seller.

I bought a item for 80.24 dollars off a seller that had 100% feed back rating and 687 reviews left for them. Now the seller never listed the item as shipped, never responded to my three message and for lack of a better therm ghosted me on ebay so I g...

Best way to package?

Hey everyone! I’m relatively new to the whole selling on EBay thing. I have several diecast cars ranging from 1:24-1:43 scale that I’m hoping to get rid of. They are opened and taken from their original packaging. My question is what would be the bes...

Resolved! How are Sellers dealing with shipping delays due to covid 19?

Shipping in my own countrie has been fine (canada) but I've had a lot of delays to the USA. & other international shipments. I keep reassuring customers that the item is on its way, but delayed because of this covid mess. I've sold a lot so I have a ...