Hi victorjunkman 55,
Hey, I used to be a mop pusher. That's how I worked my way through college. In a sense we ARE the custodians of the community, so thanks for the compliment.
I actually see a lot of questions that get answered on the community chats.
We are here to help you get answers to your questions. If you're not getting the answers you need, you can certainly go to your peers on any of the message boards. You can also contact eBay customer service.
We have a very passionate and dedicated team that are working hard to support a large community. Right now, we dedicate 60 minutes a week to address questions from members. Three to five people a week work to manage answers that come in during those 60 minutes. We answer what we can. If we know of an issue we can address it. Many issues have to do with specific account details, or issues where we have to go to other teams for help. A lot of times we have to say "we'll get back to you." We really don't want to give the "wrong" answer.
Personally, I'd rather hear "I don't know" than not get an answer that helps. But I know my team will work to get an answer. We have differing levels of eBay knowledge, but sorry we're now experts. Even Griff doesn't know all, and he's on our team.
The Community team is not hiding anything. For the first time in years there is a dedicated team here to help out. We won't always have the answers but we'll always work to do what we can.
And again, this is a peer to peer community, with members helping members. We're here to support as much as we can but we are a very small team.
Thanks for being a part of the community!
Doug
@victorjunkman55 wrote:
After reading each and every question on today's "weekly chat" I've come to understand that most all questions asked were given a vague answer, answers to this effect... "We'll Look into this", "We are working on this", "We'll pass this along to the proper department", "We will bring this up at our next meeting", "We will let you know"..... on and on. Instead of these Mop Swingers manning these Chat Boards, Why not get some real eBay Blue Shirts who have real answers to members questions? My Question was concerning the now 6th day without TRS badge or MBG on my listings, The answer? "We're working on it, Watch for Changes" What does this mean? Changes to what? Can you just vision what would happen if you told YOUR Customers this? Am I the only one who thinks eBay is hiding something?
