02-09-2022 06:52 AM
An issue that's constant and started when they changed the way replies work a couple years ago- so that the reply box appears within the thread instead of taking you to a new page- is that when you submit a reply it appears right under the post you replied to instead of appearing at the bottom of the discussion. The page doesn't 'properly' refresh when a post goes live. This also means that if someone else posted while you were writing your post- it will not appear when you publish you post. You have to refresh the page to see it.
As a result- when you go back to the main forum- the system doesn't recognize what you just posted as a read post, so the topic stays bold as if there are unread replies- even though the last (and sometimes only) reply is yours.
We've brought this issue up several times over the past couple of years, but nothing has ever happened with it. There are posts from sheila@ebay confirming she added it to her list in January 2021. Sheila- can you make sure this is still on the list and being addressed by Khoros?
A few old reports for reference-
https://community.ebay.com/t5/Share-Community-Platform/Topic-still-bold-Why/m-p/31502048
02-09-2022 10:13 AM
@coffeebean832 yes I have reported this issue to the support team and it's still in their queue, but its marked as low priority. When we get some of these big issues fixed, I bump up to the low priority ones to medium and so on.
I see this issue often and it is annoying. I think I'll update this post and share the more detailed priority levels. This one isn't on my post but I'll add it.