Hello! The Community team is trying to ensure questions and solutions to member posts are seen by as many people as possible. When a search is done on Google, Safari, Firefox, Bing, etc. related to a question about eBay, we want to do what we can to ensure helpful eBay Community posts are served-up towards the top of the page.
Creating an effective title and question can help to eliminate redundant posts that may have already been addressed with a solution, missed posts that were too generic to get picked up by the search engine, or provide great insights that the person running the search will find useful. We want to continue to make the eBay Community an amazing resource for all that visit, and one that is easy to find when an eBay related search is done, regardless of the search engine used.
How do you create an effective post? We have a few tips that we hope you will find helpful:
- When coming up with a title, be sure to include specific details about the question you have. Here are some titles we’ve seen in Community that aren’t descriptive:
- I need help
- Legit?
- Missing item
- Seller
- Item Specific
- Refund
- Can't find posting
- Customer scam
- Payouts
- Hello friends
- Shipping
For example, let’s say you have a question about printing shipping labels on eBay. Instead of using, “I have a question” as the title, consider something like, “How do you print a shipping label on eBay?”. If someone were to run a search within Community or on a search engine about how to print a shipping label on eBay, it’ll increase the chances significantly that your post will be served-up to them.
- For the body of the post, in order to get the solution that you are looking for in a timely manner, make sure to add as much detail as possible. Similar to the who, what, when, where, why model, make sure that the post includes enough information that when someone comes in to respond they know exactly what you are asking so they can best assist. An example of this that we often see is someone not including anything in the body of the post at all, or it’s very vague. Community members are then prompted to ask probing questions, and that can cause a lot of unnecessary back and forth. If the question had been posted with enough information for a quick and accurate response, future Community members, who need the same answer, could be better helped.
