Accepted Solution will soon read Best Answer

[sheila@ebay]

Sometime in the next few days Nicole will change Accepted Solution to Best Answer. The button will work the same, but will have different verbiage. We're hoping that this small change will clear up confusion on what the button is there for.

[lacemaker3]

Thanks, sheila@ebay .

What about those threads where the OP chooses an incorrect response, because they don't like the correct answers? Or where they mark one of their own replies as the Best Answer, when it may not actually address the issue at all, even if it isn't technically incorrect?

Just wondering if you can do anything in those situations. It would be better if none of the replies were marked, than to have an incorrect reply marked as the  Best Answer.

[varebelrose]

The "accepted solution" is by far too often, not necessarily the "best answer"....

[sheila@ebay]

@lacemaker3 the Community team will change Best Answers to a better one when they across them. 

I do realize that marking the wrong solution is a problem. I encourage Community members to private message the OP to let them know a better solution might work.

[lacemaker3]

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sheila@ebay wrote:

@lacemaker3 the Community team will change Best Answers to a better one when they across them. 

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sheila@ebay, that would be helpful. Can we use the report function to call the team's attention to a post that has been flagged incorrectly?

Even if you don't change the green box to a better answer, it is better to not have anything marked as best than to have an incorrect answer marked as the best answer. (Which is the case all too often, at the moment.)

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I do realize that marking the wrong solution is a problem. I encourage Community members to private message the OP to let them know a better solution might work.

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I will not be cold-calling community members, to tell them that they have made a mistake. I just don't think that would be effective. It wouldn't really be courteous either, and I have no desire to make enemies.

When an OP has chosen an incorrect reply as the best answer, it is usually in spite of other replies that are completely correct. When the OP is not willing to accept the correct answer, there is no way to change that. We can't give them a failing grade and not award the credits for the class.

The point here is to mark the correct answer for others, to minimize spreading false information. Or at least, to not mark an incorrect answer as the best answer.