whoops.. sent the wrong item. now the buyer won't return the original.

[coinsnioc]

buyer bought product X...   oops, i sent product Y by accident. he contacted me "hey, **bleep**", i say "oops i made an honest mistake, i'll get that out asap.. can i get that back?" he says yes, if you pay the return shipping. "ok, no problem, sorry". so i sent him a pre-paid label.

he got the correct package a month ago....  still hasn't sent back the oringinal. now his attitude is "you shouldn't have screwed up my order, ha ha, F U buddy"

this is ridiculous. $90 item. not the end of the world, but wow....   what can i do?????????

[castlemagicmemories]

Sorry this happened to you, but there isn't anything you can do.

You might be able to get a refund on the unused return label, but sadly, you made a mistake, and you hit an uncooperative buyer, who has no obligation (other than a moral one, which he doesn't feel) to return your item to you.

Sometimes things just don't work out the way we would like.

[buyselljack2016]

Unfortunately you can now do nothing.

In hindsight you now see that not everyone is as honest as they should be:(

Should have been done as a return to preclude this from happening.

[lookng2015]

Even though what you did was the 'right thing' to do for the buyer, it's always best to say "I'll send you a label to return it and as soon as I get the wrong item back I will ship out the correct one (unless you'd rather have a refund at that time)"

[patd3283]

Don't know if this would help, but at this point isn't it considered a stolen item?

Could you file a report to his local police with a copy to him?

[lookng2015]

Technically it's not stolen - it was sent to him by the OP.

But morally & ethically, yeah.

[coinsnioc]

i hate ebay

i hate humanity

another brick in the wall

**bleep** this **bleep**

[mexicanfoodking]

Technically, I don't see how this would be considered a stolen item, because the buyer received the item addressed to them. The seller made an honest mistake and sent the incorrect item to the buyer in question, who is apparently morally deficient and feels entitled. 

[lookng2015]

Yes, it's unfortunate this happened with this kind of person.

98% of people would have been only too happy to send it back.

[missjen831]

---

@patd3283 wrote:

Don't know if this would help, but at this point isn't it considered a stolen item?

Could you file a report to his local police with a copy to him?

---

No it's not stolen by any means. No the OP cannot and should not file a police report. Legally the buyer has done nothing wrong. Morally and ethically is another story. 

[shopthroughtime]

unfortunatly the first question and answer covers your situation.

https://www.consumer.ftc.gov/articles/0181-unordered-merchandise

[lookng2015]

Unordered merchandise isn't quite the same thing as ordering x and being sent y though.

[shopthroughtime]

yeah but as far as the ftc is concerned its the same coverage had the same hame happen with a ngc slab to me where i sent wrong slab....

[the_fancy_fox]

---

@shopthroughtime wrote:

unfortunatly the first question and answer covers your situation.

https://www.consumer.ftc.gov/articles/0181-unordered-merchandise

---

That's not the situation here. The rule was put in place when companies were sending unordered merchandise then billing for it. Buyer ordered from the seller but got the wrong item. It's not unordered merchandise, it's incorrect merchandise.

The courts recognize that mistakes happen. Do you think if your local car dealer sold you a car but made a mistake and instead of 30,000 the contract said 10,000? Trust me, you ain't gonna get the car for 10 grand. Or better, that 30 grand car was to be delivered to you and they accidentally dropped off a new Corvette by mistake. Think you can keep it?

unfortunately the only remedy is court but for $90? So not worth it. The best way to handle these situations as pointed out above, is to tell them to return it and a new item or refund will be send upon its return. Do what the large retailers do.

At this point it's a write off.

[the_fancy_fox]

And if your curious, the legal term is unjust enrichment due to a mistake. Google it up.