ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Simply-the-best-for-you Volunteer Community Mentor
I would recommend waiting a day or two to see if there was a site issue that needs to settle.
If eBay is asking for your driver license, then take a clear photo of both front and back. Be sure to show the edges of the card (don't crop them out), and also be sure that the text is clear and readable in the image so eBay can see it is not doctored. (If you are shooting with your phone, then review the images to find the sharpest closeups.) As part of the identity requirement, your home address must be shown (not a PO box). If your license shows a PO box, then you will probably need a second piece of identification that shows a physical address.
I am lost. What type of pictures? Pics of items you're selling? Driver's License pic? How many pics & of what? What did the email actually say, I"m confident it didn't say "it's all no good", what if any error messages are you getting?
Also, I don't use my phone for pics, but I don't see why you'd have to send an email to yourself, that sounds ridiculously cumbersome. There must be a way via USB to simply txfr pics.
You need to provide significantly more info for us to help, starting with the questions I've asked above.
I agree with @simply-the-best-for-you
What did the email message specifically say?
Emailing to oneself is actually one of the easiest (no-brainer) ways to get a photo from phone to computer because email is so familiar to many. As long as the email comes to the computer. The downside is that the phone may be sending at a low resolution, causing the photo to be useless for this purpose. 😞 So be sure to set the transfer resolution to medium or high for this particular transfer.
Jacking the phone into the computer is certainly more direct, and is how I normally do it. The question, then, is which app will open the phone, and where on earth will those photos go if the download is automatic? That has been a struggle for both camera and phone users.
A bank account used to be adequate proof for Managed Payments.
A newer proof of identity is now required by the new INFORM laws.
The federal law considers a "high volume seller" as one who has sold over $5000 worth of new goods in more than 200 transactions in any 12 month period within the past 24 month window. The law requires proof of identity via a driver license or government document.
https://www.congress.gov/bill/117th-congress/senate-bill/936/text
State-level laws are currently in place in some states (where ALL internet sellers are deemed to be in that state by virtue of being virtual). The federal law will come into effect around Jun 20, 2023 and that will override any state rules.
Your email message sounds like the standard failure others receive. It takes about three times to get it right, and usually the problem is that the pictures are too small, not clear, not straight on, not in color, don't show the edges, don't show both sides, don't contain matching info. I think bots accept the images, so there is plenty of room for failure if the images are upside down, skewed, tilted, blurred, or smudged.
If you only provided them the link, rather than the actual photos, that's most likely the problem. Can't quite tell from your post if that's what you did.
I feel for you, that is a frustrating message, as it doesn't really tell you what's wrong. You may need to have them call you, unless my first sentence is the case. They may have to tell you exactly what they can't read.
@shipscript Good to know, I didn't realize it was cumbersome. I initially thought she was talking about item pictures & I usually take 500-800 at a time, so it sounded dreadfully inefficient to me, I couldn't imagine emailing myself hundreds of pics, but since we're just talking a couple of pics, no biggie 😀
@keziak wrote:I don't understand what you mean by sending them a link, not the photo. How would I upload a photo without using a link?
God help me if they mean the photo is wrong, how am I supposed to know that? Or how to fix it?
You said you sent a link. You're supposed to send the actual photo, not a link. You just attach the jpeg or if it's via a screen they've set up, you just upload the jpeg file into the screen.
It's really hard to tell anything without seeing what you're doing. A link sounds like you sent a link to somewhere that you uploaded the pics, which is not going to be acceptable, even if it works, b/c how would they know the link is yours. It could be anybody's. Did you put the actual photos in or just a link to the photos? Do you even know? If not, I think you may need to get some local help with this.
I've not used that uploader, but what shows on the upload page could be based on your browser, or could be based on what was programmed into the uploader. Is "front.jpg" the name of your picture, or is it placeholder text that eBay put in a slot to suggest what goes there?
If that is your file name, then I suspect your upload went just fine and the image itself is in question.
When you find the photo on your desktop, can you right-click to see the size of the image and file? I would expect your file to be over 300KB.
Open the image on your desktop. Is it clear? Is it straight? Can you see the edges and read the details?
When you fetch that photo to put into the uploader, are you using a popup to search and select a file from a list (File Explorer)? Or are you dragging a photo and dropping it onto the uploader? When selecting a file, is it the actual full-sized image, or is it a thumbnail for the image?
