@evodoor wrote:
I just got a message from a buyer asking me to close the case, because she paid. Sure enough, I see that she paid, but case is still open, and there is no option to close it. Buyer said she called ebay, and they told her that they used to close automatically, but that now the seller has to close it manually. Except that when I click on review case, take action,...there is no option to close the case. Any suggestions???
I just went through this this am. It was a manual unpaid item case from a day ago, the buyer paid last night and then I got the "ship now message from eBay" I checked Paypal and the funds and transaction were there. But.... the case was still open as of last night. Figured the system was slow.
I checked early this am and it the case was still open, I went to the resolution center and all I saw on the drop down menu to the right (under "actions") was receive fees or something to that effect. I was not sure so I called CS, apparently you click that and then a screen pops up and allows you to cancel the case.
It seems weird, it is not spelled out correctly and I was not sure what would happen if I hit receive fee's.
So something changed, I have not had a case to close In a while, I thought they always closed when the buyer paid? I can't remember.
