GloryBells • 
albertabrightalberta
Ummm, @jerseyboymusic knows exactly what he’s talking about. eBay customer service gave you bad advice (definitely not the first time that’s happened!). We are very experienced buyers and sellers who know eBay policy, while phone support is reading from a script, and will frequently go off the script to tell you what you want to hear whether it’s correct or not just to get you off the phone to move on to the next caller.
Good luck finding anyone here who knows how eBay actually works to agree with you.
@gyp*sy wrote:You did not read everything I wrote.
We've all read everything.
I called eBay right away explaining the situation and they told me what to do.
Calling ebay and taking advice from off-shore CS will more often than not get inaccurate and/or bad advice.
It wasn't my fault that the item was damaged in shipping.
Although the item may have received damage during shipping, it's on the seller since it's the seller who chose which shipping service to use. The seller is responsible for getting the item to the buyer is good condition. So yeah, it's considered to be your fault.
But they also said that they wanted me to refund them. I explained to them that I did not have their money and that eBay was holding on to it and it would have to be eBay to refund them.
You do have to refund them if and when they claim NAD (not as described) for damage. You do have their money; it's just being held by ebay. But you have or should have a backup source (as per ebay TOS) from which they get the funds to refund the buyer.
They were angry over the whole situation and took it out on me even though I followed the instructions to a T.
I don't blame them for being upset. They paid for your item, received it damaged and you're giving them a hard time and blaming everyone else except yourself.
So if you don't know what you're talking about please don't respond.
Since you don't want @jerseyboymusic to respond, I have done so myself. (Keep in mind that this is a public forum and anyone can respond as long as it's within the community rules.)
See my responses in red.
Will it help you better understand if I chime in and say that @jerseyboymusic and @albertabrightalberta are correct, since I have been here for about 25 year. This is NOT meant with any disrespect, it just seems to be some important stats to you. You have sold about 20 items per year. I've sold about 1,900 transactions per year. I don't typically state my stats, but judging from your previous posts it seems to be important to you and is a deciding factor in if you believe what someone else is telling you.
Refunding the buyer was your responsibility to issue as the seller. Even though the funds were on hold. YOU still need to issue the refund. I do realize that puts some sellers in a real pickle if they don't have the funds available or a credit card in which they can put that amount on, but that doesn't change the fact that the refund is your responsibility.
What I usually suggest for sellers with this issue is to get the refund issue, then contact Ebay and get the funds on hold released right away. Ebay can see that you issued the refund, so it is likely they will assist in getting the hold off those funds quickly.
@gyp*sy wrote:I didn't pick the carrier to ship my package. Ebay handled all of that. I always did my own over 24 years but they told me that it was cheaper and they had the label made. Of course I paid for it.
No they didn't. You have choices. You may have kept the carrier that the system defaulted to when you went to create the shipping label, but you could have changed it if you wanted too. You had lots of options on your screen when you were creating the label. Ebay also does not auto create your shipping label. YOU have to go into the system and CREATE the shipping label. You have no choice but to pay for a shipping label created in Ebay.
