Selling

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Blocked Buyer List / Message Block (v2.0)

TL;DR: When buyers are added to a seller's Blocked Buyer List (BBL), messages from that buyer are blocked and the seller has zero control. Pain point since Summer 2023 when eBay made an unannounced change that is still catching buyers and sellers in ...

Resolved! Buyer feedback

As a small seller it gets frustrating to see some buyers skip the feedback process.If I carefully package and ship an item,that is exactly as described. I’m no expert here but it seems some people take too much for granted. I have followed the advice...

Resolved! Slow Sales

Anyone else experiencing slow sales? I have an inventory of nearly 100 items and haven't had a transaction in over a week.

Resolved! Upgraded shipping request after purchase

A customer has paid for their order promptly but then later requests upgraded shipping. How can the customer pay the $16.73 difference in shipping? It has been suggested that eBay could suspend a sellers account if they deem communication on there me...

Search and Sales

So, I see that many people post about search and sales. I just thought I would share a result I got today from the search in all of Ebay.The reason I share it, is two-fold. One that it is a most ridiculous result, and the other . ...if this is indica...

Asking Advice on Re-Starting To Sell After Five Years

Haven't sold here for five years and am considering starting again. I know things changed with Managed Payments and other areas since then.What advice can you folks give as what to expect, changes to know about and any potential pitfalls? Thank you f...

My ads promoting other stores

After reviewing a few of my items listed, I see that there are suggested other sellers stores with similar items on my listings. Why would eBay be promoting other stores on my items? Is this not encouraging buyers to look elsewhere for the items I am...

Seller copied even pictures of my repair receipt on their listing!

I understand pictures on EBay are a "free for all" as EBay now allows copying everyone's listing pictures to use on their own listings. However, this blatant copying of and posting of even my repair receipt seems completely outlandish. I reported it ...

indonesia post option in tracking issue

I have shipped my goods, and add shipment tracking using (surprisingly available indonesia post) tracking, but the status haven't updated even once,the status in posindonesia.com is finished.but in tracking no status is updated. the buyer already con...

Resolved! Question for those sellers who use the "out of stock" feature...

I used to. be able to click on "actrive listings" then use a dropdown menu to show only "out of stock" listings.That was very handy for me.Did that go away?

Resolved! Authentication??? Don't Recall Signing Up

This is something new to me because I seldom have a sale. However, one of my jewelry listings sold and it is going to be shipped to EBay authentication center where it will be examined before going to buyer. When did this come about? Is this somethin...

Issue with eBay Case – Buyer Claiming Non-Delivery Despite Tracking

Hi everyone, I’m hoping to get some advice from other sellers because I’ve run into a situation that makes absolutely no sense, and I’m having trouble getting any clear resolution from eBay.A buyer opened a case claiming the item (a smartphone) was n...

Why are my authentic Labubu listings removed within 2 hours? Technical issue?

@community_team I’m experiencing a very frustrating issue and I hope someone can help or share advice. Every time I list Labubu items (both dolls and even Labubu doll clothing), my listing gets removed automatically within 2 hours under the “cou...

Policy Violation Reviews

Hi,Occasionally an item will be removed for "Policy Violation". These are, in my case anyway, clearly unintentional as who wants to jeopardise their business.Recently a Vintage Australian Army Slouch hat was removed because it had a badge that AI tho...

Editing feedback i left for buyer

I made a mistake on the feedback i left for a buyer and I'd like to edit it. Is this possible? I left them good feedback and by mistake said "enjoy the bag" when they bought a hat! How do i fix this?