eBay

huy-us9 · ‎12-21-2017

Hi! So three weeks ago, I sold a PS4 with 3 controllers to a buyer. The package was delivered and I had tracking confirming it. Two weeks later, the seller told me that she opened her package today and said that she found only one controller in the package. I told her to look everywhere in the box because I KNOW that I put all three controllers in there(it's not in my house I already checked). She told me that she only received one and told me that this can be easily resolved if I send her the two missing controllers.

I believe that the seller lying about receiving only one controller and trying to get me to buy more controllers and ship it to her. What should I do in this situation? I only have positive feedbacks on my account and take all my orders very seriously.

*help_no_brakes* · ‎12-21-2017

"What should I do in this situation?"

First thing to do is to realise that this does not appear to be a "seller scam".

Then you should not "believe that the seller lying"

Next you should tell the BUYER to Return the item for a Refund.

The BUYER is attempting to strong arm you into a partial refund.

Send ONLY ONE message...Return for Refund.

Then see what the BUYER does next & come back here before you take any action.

kensgiftshop · ‎12-21-2017

I would tell the buyer to return it for a refund.

Have a great day

huy-us9 · ‎12-21-2017

If the seller decide to return for refund, but I only get one controller back instead of three then should I still refund the full amount?

tina06457 · ‎12-21-2017

Tell her to open a case thru ebay . She can then return for a full refund. You will have to pay for return shipping. Return for refund nothing else. If she tries paypal , same thing. She will have to pay return shipping if she opens a case in paypal. Do not argue with her or you may get a box of rocks back. Many times these scam buyers will just go away if you call their bluff. If she leaves negative feedback just respond with offered full refund upon return. Best of luck.

emerald1830 · ‎12-21-2017

It's not a "seller" but a "buyer"..no-brakes tried explaining it...YOU are the "seller"..and do exactly what no-brakes said to do..

bnbsellingtime · ‎12-21-2017

Regretfully that is the type of item that often attracts problem buyers. Good luck.

*help_no_brakes* · ‎12-21-2017

@huy-us9 wrote:
If the BUYER decide to return for refund, but I only get one controller back instead of three then should I still refund the full amount?

Don't get ahead of yourself.
Send the message & see what happens.

missjen831 · ‎12-21-2017

Are you sure the buyer didn't use a forwarding service? That would protect you from an eBay SNAD as the buyer has voided her buyer protection but she can file with PayPal. Check to see where she's registered.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

huy-us9 · ‎12-22-2017

I politely told the seller that if she want a refund she can ship the item back to me. She said she don't want a refund.

chrysylys · ‎12-22-2017

@huy-us9 wrote:
I politely told the seller that if she want a refund she can ship the item back to me. She said she don't want a refund.

Why would the seller ship the item back to you?

Forget keeping up with the Joneses. Be the Finklegrubers!
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