regarding some eBay chat agents

[uptown.tharu]

Why do some agents say different stories, If they haven't the same knowledge? This happened to me several times.

[714ricki]

Maybe the question was phrased differently to the different agents. Regardless, a seller is required to give the buyer ample time to ship the item....& that could be on the 15th day.

[fab_finds4u]

This is what eBay tells sellers.

The return is closed if the label is not printed in 10 business days.

If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans are captured. 

At the beginning of Covid-19 it was changed to 21 days.

https://community.ebay.com/t5/Announcements/Temporary-changes-for-Returns-Claims-during/ba-p/3085063...

Didn't  eBay tell you how long you had to return it when the return was approved?

I think the reps are known for giving out incorrect info. Some call centers aren't even run by eBay, 

It's always best to check here if you have a question. 

[fashunu4eeuh]

Some of eBay’s outsourced customer service reps read from a script and likely receive little training. There is a language barrier to contend with which might also interfere with communication and understanding.

When something arises that needs customer service attention, it is best to reach out to eBay through their social media channels on Facebook or Twitter. These reps are based in the US and have some authority to help. They are better versed in policy matters. 

When i have an issue or question, i have found solid answers here in the forums from fellow users.