Over the last few days we've noticed the following message appears on our listings for which the quantity drops to zero. "This seller is currently away, and is not processing orders at this time. You can add this item to your watch list to purchase later."
That is inaccurate and misleading. We're not away. We're just showing zero quantity for the item in question. FYI - We use the eBay-provided Out Of Stock option, which doesn't end a listing just because quantity drops to zero...
There are many problems with this message. It could send potential buyers to competitors when we may have another listing they'd be interested in. (ie - They may decide not to look at other items in our store and just move along.) Or maybe they would normally contact us to see if we have more in stock or on the way, but don't in this case, because eBay says we're "away". Or maybe it's a buyer going back to a purchased listing because of a problem they're having. They see we're "away", so they don't bother to reach out for assistance. They just open a return case (possibly with the wrong reason), because they didn't think we'd be able to provide support... Any way you look at it, this is NOT a good message to be presenting. It serves no purpose. The listing already shows quantity 0, so they can't buy the item. Why scare them away from contacting us or looking at our other items?
Why is this message appearing and how do we either customize it or turn it off? FYI - I checked Vacation Settings and they are NOT turned on.
This is something eBay has evidently recently put in place of their own accord. For us anyway. Anyone else having this same experience?
