mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@glgenterprise wrote:
I have raised this question on one of the threads regarding the new returns policy going into place this month, but I still need clarification on this question:
I have been utilizing the “require RMA” to put a stop to a return label being immediately issued. Is that still going to be honored? I have some items that I may choose to refund without a return depending on the individual situation. Or the buyer has jumped the gun saying there is an issue with the item and with a little bit of communication everything is fine. If eBay is going to issue labels without any input from the seller, eBay should be willing to eat the cost of those return labels themselves.
@glgenterprise the way this currently works with automated returns for non managed payments will carry over to managed payments, meaning it will function the same way. If the seller requires an RMA then a SNAD return will be auto accepted at open and the seller will have 3 business days to provide the RMA and, if they wish, an alternate label.
@glgenterprise wrote:
@mam98031 wrote:
@glgenterprise wrote:I have raised this question on one of the threads regarding the new returns policy going into place this month, but I still need clarification on this question:
I have been utilizing the “require RMA” to put a stop to a return label being immediately issued. Is that still going to be honored? I have some items that I may choose to refund without a return depending on the individual situation. Or the buyer has jumped the gun saying there is an issue with the item and with a little bit of communication everything is fine. If eBay is going to issue labels without any input from the seller, eBay should be willing to eat the cost of those return labels themselves.
Just for the record, this is NOT a New Return Policy for everyone. The only people that didn't have this policy were those in MP prior to July. The automated returns have been a fact of life for everyone else since 2018.
https://pages.ebay.com/seller-center/seller-updates/2018-summer/simplified-returns.html
I was a July convert to MP - so this is not new policy to me per say - but I want clarification on whether the RMA work around is still going to work. It's not an unreasonable question.
Only speaking for myself here. I've had my RMA setting set since 2018. I have found the automated system to be rather hit and miss. I've found no logic between some returns going automatic and others not. But for me and likely for most sellers that isn't a big deal as we process them quickly anyway. But for the ones that have come through as automated, the assigning of the RMA number allowed me time to see what was going on before a label got sent to my buyer and that has always been my biggest concern. For me it has worked.
And I said NOTHING about any question you asked being "unreasonable"? You'll have to show me where I said anything remotely close to that.
Lots of sellers, for whatever reason they have, think this is a new policy, when it has been around for over 2 years. So I offered a little clarification. Sorry I caused you concern.
Good afternoon.
Can you please forward this onto the appropriate department that is in charge of the recent changes made to the shipping labels page.
Recently some up/down toggle sitches have been added to the weight and dimension boxes. The idea behind the additions is a sound one but the formatting of those boxes needs some tweaking. I am using a desktop pc and have tried the labels page using both Firefox as well as Chrome and my end results are the same.
The new up/down toggle switches cover up the actual dimensions, primarily the second number of any double digit dimension or weight. This makes it very hard to see what number you have changed that dimension when a change is required. i.e. changing the number from 16 to 12. If I do not pay attention to the number of clicks that I make going backwards I can not tell if that number is an 11, a 12, or a 13. What is required is for the boxes to be enlarged.
see my attached screenshot
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Edit: A reply to your comment can be found here.
@donsdetour wrote:Has any one in eBay got a possible solution to the ghost relists that happen on eBay??
Here is the problems with the latest.
They can not even cancel this one.
You must have meant to attach a different link.
@donsdetour wrote:
Has any one in eBay got a possible solution to the ghost relists that happen on eBay??
Here is the problems with the latest.
They can not even cancel this one.
@donsdetour I apologize but I don't think I understand the question. The link you provided goes to a thread where the OP explains they received an empty package; it doesn't mention ghost relists. Can you give me more context about your question?
@go-bad-chicken wrote:Good afternoon.
Can you please forward this onto the appropriate department that is in charge of the recent changes made to the shipping labels page.
Recently some up/down toggle sitches have been added to the weight and dimension boxes. The idea behind the additions is a sound one but the formatting of those boxes needs some tweaking. I am using a desktop pc and have tried the labels page using both Firefox as well as Chrome and my end results are the same.
The new up/down toggle switches cover up the actual dimensions, primarily the second number of any double digit dimension or weight. This makes it very hard to see what number you have changed that dimension when a change is required. i.e. changing the number from 16 to 12. If I do not pay attention to the number of clicks that I make going backwards I can not tell if that number is an 11, a 12, or a 13. What is required is for the boxes to be enlarged.
see my attached screenshot
Can we just nuke that change from orbit? I still blame it for the FedEx Ground/USPS Parcel Select bug that remains unresolved for the last 3-4 weeks!
@bimmerpc1 wrote:
Adding on to @glgenterprise :
Last Friday eBay sent an announcement to Managed Payments sellers about automation changes being made to the returns process.
Three questions:
1) Will sellers still be able to provide RMA numbers prior to eBay automatically issuing a shipping label to the buyer?
2) Will sellers still be able to provide their own return shipping labels? We sell heavy and large items. eBay frequently offers their USPS labels for these types of returns but they are not a good solution: eBay's labels are not insured, they are typically much more expensive than the transaction's original shipping cost and the rates we get through other carriers.
3) If eBay automates all seller inputs for most returns, what happens with the partial refund process or when sellers wish to refund the buyer and not require the item to be shipped back?
Thanks
Hi @bimmerpc1 - answers below:
1. Yes, this process has not changed. If you use the RMA process, the return will be auto-accepted when opened. For SNAD returns, you'll have 3 business days to provide the RMA and, if you wish, an alternate label. For remorse returns, you’ll be given 1 business day.
2. Yes, as long as you utilize the RMA process.
3. A partial refund as part of the return flow is not available with auto-accepted returns. It would still be an option available to you before a buyer opens a return that meets the criteria for auto-acceptance. If you do not want the item back you should be able to set up automation rules that will help with that (My eBay>Account>Site Preferences>Return Preferences).
