negative feedback

[cristian3_6]

Hello
I put a lot  up for sale in auction
A buyer has put a bid in the auction
I checked the buyer's feedback and saw that he put a lot of negative feedback
Is it better for me to block him? Why did he sign so many negatives?
Thanks

[animal-house-8]

It is possible he is doing the "I will remove the negatives for xxx amount of dollars" I have had this happen a few times, it's in the how to rip off ebay sellers blogs. 

[cristian3_6]

In every lot I sell on eBay I put this note

HI!

Thanks for your purchase!
Please contact
Me with any concerns
Before leaving feedback
Otherwise positive feedback
Is greatly appreciated.

I look forward to your next purchase
From
Another Time Round

Have a grat day!

Even with that note, buyers have given me negative and neutral feedback.
It is logical that they are competitors, they surely want to harm me.

[cristian3_6]

Likewise, since I sell junk drawers and jewelry lots, I have the option of no return
but when people want to make a return, I always end up giving the money back because they will open a case against me that I always lose.

[nobody*s_perfect]

If you are going to refund anyway, then it would be better for you to have a return policy that allows returns, and "seller pays shipping." That way, you don't get "Not as described" cases opened up against you.

[cristian3_6]

Thanks for your reply nobody*s_perfect
The problem is that if the buyer pays for shipping, he gets angry and then gives you negative feedback because he is angry about paying for shipping

[reallynicestamps]

...if the buyer pays for shipping, he gets angry and then gives you negative feedback...

Play games.

Accept returns.

Buyer pays returns.

If the buyer objects to paying, send a return shipping label.

If he uses it, refund.

If he doesn't, no refund.

Be ready to pay return shipping, but don't make it easy.

As it is, it sounds as if you are refunding without demanding the return, which is a lose/lose for you.

[mam98031 · Accepted solution]

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@cristian3_6 wrote:

Thanks for your reply nobody*s_perfect
The problem is that if the buyer pays for shipping, he gets angry and then gives you negative feedback because he is angry about paying for shipping

---

A No Return Policy doesn't mean what it implies in Ebayland.  Your buyer likely thought that contacting you was a useless effort since you have a No Return Policy.  And that is something you should really think about, what does that policy telegraph to your buyers.

Now many misunderstand how a No Return Policy actually works.  All sellers are required to meet or exceed the MBG policy.

So in reality with a No Return Policy the seller is NOT ALLOWED to deny a INAD filed by a buyer.  You will pay return shipping too.

Now if your buyer does a Properly filed Buyer Remorse Claim, then with a No return policy you can deny it without penalty or accept it and the buyer will have to pay to return the item.

As many will say on the threads a No Return Policy does NOT mean you won't be Refunding a buyer.

You might consider going to a 30 day return policy with buyer pays shipping.  Now that needs a little bit of clarification too.  The part about the buyer paying shipping ONLY will apply to a buyer that files a Proper Buyer's Remorse return.  I think your buyers would be much more receptive to this and more likely to contact you if there is a problem.

Some will tell you that buyers will just lie on the reason for the return so that you will have to pay shipping and I'm confident that does happen.  I use this return policy and if I get a request for return, I find that the majority of my buyers are honest in their filing of the return.

[buyselljack2016]

Late to the party, but  negs and neutrals and only 3 positive ........................  for how many purchases?

If a low # of purchases............. then run.

If a large # of purchases..........   then maybe not an issue.

Some buyers just don't leave much feedback unless there is a problem.

[timzbiz]

Block him!

[june_elizabeth1971]

Anytime you get suspious of a buyer or have the least bit of trouble from a buyer, immediatley block them.  I've been in retail for about 3 decades and if you sense someone is being difficult, you're definitely going to have problems with them.  Ebay is getting like Marketplace and Craigslist with people trying to separate you from your money and eBay appears to be playing right into their hands.

[powerseller.407]

Ebay feedback

It should be divided into 2 parts--The seller & the product.
The seller can sell a NEW item and get negitive feedback because they are disapointed with the product. That should never happen. And don't get me started on trying to get the unjust feedback removed. Calling Ebay is a waste of time, THEY DO NOT CARE EVEN IF THE FEEDBACK IS WRONG OR A LIE. I always take care of my customers, for 30 days you can return anything to me at my expense and get a full refund. If you do this consistantly for years Ebay should never allow you to get a negitive feedback. Now back to the point of this all, if I got a negitive feedback on a product I would not care that much. But to give me one for a product thats crazy. I can't bend over backwards more for my customers that I do now. There needs to be 2 completely seperate feedbacks. And you must rate the products first, then the seller. Think about the advantage Ebay would gain, no#1 less feedback calls and complaints including losing sellers, no#2 Ebay would have 1 of the best product rating indexing in the country. They could bring new customers to Ebay.
If I was Ebay I would allow product rating changes to be available for 6 months. And sure would help Ebay with less customer service also if they allow changes to be done to sellers personal feedback for 30 days and then feedback revision as they do now.
Think about this Ebay: If all the sellers had positive feedbacks would EBAY make more or less sales? Easy answer of course is more sales, less chance they will buy elsewhere. But EBAY does the exact opposite. They prevent you from giving a bad mark to a buyer NOT the seller. I understand that is a good thing also for making more sales.
I would like to add that I know feedback is a very sore spot for Ebay. It is a near impossible task. You can't make everyone happy. But my idea would make a big difference, and of course the bottom line is always money. Ebay would make more money, less customer service. More customer coming to Ebay for product ratings. Ebay will be the new Consumers Report.
Rating the seller separate from the product is exactly how it should be. The other way doesn't even make any sense.

Andrew Hecker
Powerseller.407