negative feedback

[kenflynnsports]

Greetings

How is it fair that you can get negative feedback without the buyer ever contacting you?

First time in over 25 years I've had this happen and over a $4.00 card.

Thanks Ken

[mandy_4281]

The question should be, what can you do to make the buyer want to change the neg to a positive.

[gardel24]

You can send them an email requesting that the negative feedback be removed (can be done,)  offering refund, etc. If this doesn't work you can add a comment to the feedback, explaining your case. 

[1tuna]

theres lots that could be done but the question is should anything be done.

I guess the seller could just refund the money for the card.I have refunded plenty of buyers and it does not bother me.of course that is after a return

I am immune to negatives for the retunrs I get sicne I am a TR+

some say its not the money its the principle but that can be looked at from both sides

a seller has nothing to lose by refunding the $4.maybe the buyer just wanted the sale to be done with and chose not to return or even make contact.thats a choice they have

[llldk2]

I feel your pain. I posted on here about the very same thing and people just told me I deserved a neg for fully refunding the buyer. I agree the buyer is always right but they should not be lying about what happened and then never contact the seller again. That goes against Ebay's rules of conduct as well.

[llldk2]

Mandy, with all due respect. You look as though you don't have any experience on Ebay. If the buyer will not communicate, you can't do much to work with them. Period. It really limits the options when trying to work with them. I feel like Ebay is just making things worse by not having the phones up and running for customer help. Now we have to come on here and air our problems just hoping someone at Ebay will see it and respond.

[luckythewinner]

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@kenflynnsports wrote:

How is it fair that you can get negative feedback without the buyer ever contacting you?

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Who told you that either eBay or eBay feedback was going to be fair? 

That aside ... 

Working out a dispute with a seller is an option available to buyers, not a requirement. 

[oldwestgold]

I agree.  eBay should require the buyer to contact the seller first BEFORE leaving neutral or negative feedback. This would allow a cooling off period for the buyer and also allow the seller to try to make the buyer happy. Have the requirement be that the seller has a set time limit to make this right with the issue the buyer has. If by that time then open the portal for neg/neut feedback. I think this would benefit both the buyer and seller and make the feedback system more fair.  Just my 3 cents worth - inflation ya know.

[oldwestgold]

The poster is allowed their opinion. That's all they are doing, is sharing it.  You don't need to get all bent to them over it.  Have a good day!

[mandy_4281]

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@llldk2 wrote:

I feel your pain. I posted on here about the very same thing and people just told me I deserved a neg for fully refunding the buyer. I agree the buyer is always right but they should not be lying about what happened and then never contact the seller again. That goes against Ebay's rules of conduct as well.

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Just because you gave a refund doesn't make it a positive transaction. In your case you cancelled the sale. Cancellations for not being able to find something you had listed was definitely not a good experience for the buyer.

[mandy_4281]

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@llldk2 wrote:

Mandy, with all due respect. You look as though you don't have any experience on Ebay. If the buyer will not communicate, you can't do much to work with them. Period. It really limits the options when trying to work with them. I feel like Ebay is just making things worse by not having the phones up and running for customer help. Now we have to come on here and air our problems just hoping someone at Ebay will see it and respond.

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This a posting ID, I've been selling here since 2001 and managed to work things out as a buyer and seller more often than not.

But, hey, keep listing stuff that you've lost and see how that works out.

[dhbookds]

If the buyer will not communicate, you can't do much to work with them.

You don't know they won't communicate with you if you don't try to contact them........  In the case of the OP...... I'd certainly contact the buyer and see what card he got........  Entirely possible the buyer ordered from more than one seller and is confused about who sent what. 

Also certainly possible the buyer may never contact him........but the point is.......a seller needs to try to communicate...if the neg disturbs him. 

[mkaczorsee]

Reach out to the buyer 

It is possible he left the feedback for the wrong transaction. 

Ask him to confirm what card he did receive. 

Do you the card in your possession that he purchased?

[21thegreatone]

NAILED IT.

This is where EBAY needs to certainly find its "middle ground" (stop focusing on the subtle-nuance nonsense of "let's make feedback larger or daily-introducing us to the "next VP in charge of Pencil Sharpening" and get down to BRASS TACKS.

Ebay forces the seller to divulge everything from bank info to toe-jam samples...yet anyone can "log on and make a bid".

And yet it is the SELLER that pays Ebay.   (Not the bidder).   

Now I agree, if a seller is **bleep**...get em OUT of here.  Gives all good sellers a bad name if a bad one comes along.

HOWEVER...this is not the case 99.5 % of the time.  MOST sellers are good.  And Ebay needs to begin defending that integrity (rather than taking a knee to every bogus bidder...as they have for a DECADE) or...yep, some great sellers are simply gonna say "sayonara" and go list it for free on the local sites, CL or whatever else is out there.   Ebay (which I love)...needs to SERIOUSLY listen to its sellers.  What the poster stated commands respect and an honest explanation, as this sort of **bleep** can happen to ANYONE.   

It will come to the point where SELLERS could "wait until the BUYER posts feedback" first?  Or will result in sellers simply "cancelling" orders if they do not find some middle ground.

I totally agree with the respondent who stated "contact first...cooling off period...seller/buyer work it out" in the odd event that "an error occurred".  it should ONLY go to Ebay's hands as a last resort (when either party is unreasonable).  But the problem is..."a 4 dollar card, and buyer never says "hey brother...ya sent me a Pamela Anderson card and not the Larry Anderson card"...where the seller will 99.99999 times out of a 100 make it MORE than right by the buyer for the inconvenience (this seller's track record speaks for itself), but nope...Ebay simply "turns a blind eye to this".   Why?   I don't know.

But am certain this seller would more than "make it right" by his customer.   

Thusly...stating you have a "posting ID" and telling someone else to "just go work it out"?   is not sellers helping other sellers.

[infinity-m]

The feedback didn't have a nasty tone to it, you may be able to salvage the situation.  Contact the buyer and offer to make it right, see what they say....  It's worth a shot, no?