is there such a thing as 'no returns?'

[baydealz]

I sold (notice not current 'sell') individual random items, well photographed, tested and described.  So I do not know why I need to compete with Costco or Amazon and pay to allow anyone to return for any reason?  I just saw a listing as 'parts/repair' which I used to do, but I came to the conclusion, 'parts/repair' and 'no returns' were code for 'they can still return it anyway.

I also know I'm only going to get negative replies about scamming buyers, deceptive ads or other, but there must be someway to properly advertise like a garage sale.  It seemed as too many buyers were just finding ways through loopholes to get items, or parts from items, or who knows?  

Everything is just so automated now, I'd like to know how to adapt, to see about posting again.  Just allow returns?  I did this when I realized there was no alternative, but then I still lost due to requirement of paying inflated return shipping. 

[rugerskick]

Not really, no.  Basically not accepting returns is saying you don't take "remorse" returns.  The sellers who set this are basically trying to minimize the grief of people changing their minds or for any reason, really.  I think often the items sellers sell, facfor into this as well.  Of course if the item gets damaged in transit or it truly is not as described, those are not remorse returns.  Plus factor in that buyers can always lie and force a false return.

[robbie31415]

This isn't about just allowing or not allowing returns.

Buyers are protected by federal consumer protection LAWS.

Ebay could take a stricter stance but that would just mean the buyer would contact their financial institution.

If they go that route it's unlikely you will ever get your item back.

Ebays policies are to facilitate getting the item back.

[onefootflipper1]

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@lakefor94 wrote:

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@onefootflipper1 wrote:

Here is the deal. 

There is no such thing as no returns, however "No returns" sellers simply get far fewer returns than other sellers. I am a no returns seller and I have had one return in the last 3 months between both my accounts and it was a legitimate not as described situation (I unknowingly had a fake item). That was 1 return out of 1168 sales.

The return stats my "free return" friends have are incredibly high. 

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@onefootflipper1 

The other side of that coin is the 10% kickback on the FVF's far more than cover any return expenses I incur with Free Returns year in and year out. I expect I garner a few more sales with Free Returns as well.

1 out of 1168 is rocking it. Nice work.

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I have done the math on how much "top-rated" would save me and it just isn't worth it to me.  I have spent $10,000 on final value fees this year. 10 percent of that would be $1000 which sounds like a lot, but it is $3 a day.  I can make or save $3 a day in my business in so many easier ways than dealing with next day shipping and whatever my return rate would go up to. 

The next day shipping would be a life wrecking change for me.

[janet9988]

Sell locally and in person to avoid the rules ebay has in place.

Or you could sell on your own website.

Ebay is optional since  you don't want to compete with the big companies.

[yuzuha]

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@onefootflipper1 wrote:

Here is the deal. 

There is no such thing as no returns, however "No returns" sellers simply get far fewer returns than other sellers.

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Eh, I'm not sure about that. I have always allowed returns and I've had a grand total of 2 returns out of nearly 1.9k sales, one of which was for an item that was in fact defective and the other which was a buyer's remorse return where the buyer was honest and paid to ship the item back on their own dime, which I then relisted and sold again a couple of weeks later.

[lakefor94]

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@onefootflipper1 wrote:

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@lakefor94 wrote:

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@onefootflipper1 wrote:

Here is the deal. 

There is no such thing as no returns, however "No returns" sellers simply get far fewer returns than other sellers. I am a no returns seller and I have had one return in the last 3 months between both my accounts and it was a legitimate not as described situation (I unknowingly had a fake item). That was 1 return out of 1168 sales.

The return stats my "free return" friends have are incredibly high. 

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@onefootflipper1 

The other side of that coin is the 10% kickback on the FVF's far more than cover any return expenses I incur with Free Returns year in and year out. I expect I garner a few more sales with Free Returns as well.

1 out of 1168 is rocking it. Nice work.

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I have done the math on how much "top-rated" would save me and it just isn't worth it to me.  I have spent $10,000 on final value fees this year. 10 percent of that would be $1000 which sounds like a lot, but it is $3 a day.  I can make or save $3 a day in my business in so many easier ways than dealing with next day shipping and whatever my return rate would go up to. 

The next day shipping would be a life wrecking change for me.

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I hear ya @onefootflipper1 what works for some does not work for others. Comfortable is not over rated.

The other perk I like from accepting returns as a TRS, whether Free or Buyer Pays is being able to do the 50% refund if the case arises.  Only had to do it once, so far...

It does get some of the pro scammers to move on to other listings. They like a 100% refund without asking eBay for the other 50%. Too many trips to that trough is a problem in the long run. 

[mam98031]

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to, they can accept the return and have the buyer pay the return shipping.  If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[johnrj1226]

Once upon a time at least up to around the  mid  1990's  when  Sam Walton was  still running the show - Walmart would accept a return on a pair of worn out, dirty, pair of canvas tennis shoes as long as they still carried the  same brand.  My wife worked at a  WM in customer  service in Katy, TX them &  actually met  Sam Walton - he was  going to MD Anderson Hospital in Houston for treatment then.  She couldn't believe how  liberal their return policy was & how folks would  abuse it.

[bennotbill]

Once upon a time, here in the UK, there was actually "no returns" on spares/repair items. But distance selling regulations changed and ebay had to follow suit.

Now as it stands here on ebay all "business sellers" have to allow returns. Only "private sellers" can have "no returns" and that is the same as in the States. The no return only for change of mind. Sellers have no choice on Item not as described claims, except the basic choice of accept the return or just refund.

[johnrj1226]

Never  once contacted eBay customer  service  for a return issue.  Shipped a  net  (total shipment - less returns) of 1665  items had less than 5 total returns.  Returns  were that the buyer changed their mind (remorse reasons) and buyer  paid for the return shipping.  Never argued with a buyer over a return or  required a valid explanation - would simply say Return For Refund when a return was requested.  Always had a 15 day or 30 day return policy - changed to 30 day when eBay introduced the eBay Money Back Guarantee to  buyers -  no sense in fighting city hall plus it  was a  move to  keep up with the Jones's (aka Amazon).  Returns/cancellations are just a part of doing business.  Those 5  items that were  returned -  simply relisted them and resold them at a bit  higher price = life is good again.

Sold capital  goods (forklifts)  for 41  years 5 digit + purchases had  a few order cancellations usually  because of economic downturns  -  never a return but had  warranties - 30 days P & L on used; 90 to 6 months on new.

[mr_lincoln]

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@lakefor94 wrote:

---

@onefootflipper1 wrote:

Here is the deal. 

There is no such thing as no returns, however "No returns" sellers simply get far fewer returns than other sellers. I am a no returns seller and I have had one return in the last 3 months between both my accounts and it was a legitimate not as described situation (I unknowingly had a fake item). That was 1 return out of 1168 sales.

The return stats my "free return" friends have are incredibly high. 

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@onefootflipper1 

The other side of that coin is the 10% kickback on the FVF's far more than cover any return expenses I incur with Free Returns year in and year out. I expect I garner a few more sales with Free Returns as well.

1 out of 1168 is rocking it. Nice work.

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@lakefor94 

Very good point on the 10% TRS Plus FVF discount offsetting other costs, like returns.  I would fall into that category as well.

[pickapaper]

@caldreamer I don't disagree with you about the OP not showing tools when only a case is being sold (i.e. not accurately represented) but I'm not sure about your blanket statement "EBAY has a rule that "whatever is in the photo" you must give to the customer".   Just for my reference, would you tell me where you found that statement in eBay's policies? 

[soh.maryl]

ALL eBay sellers, as well as all eBay sellers, need to get acquainted with the Money Back Guarantee, preferably BEFORE they begin a career here.  It seems like you may have skipped that step.

On eBay, with the Money Back Guarantee, all a buyer has to do to be refunded is open an item not as described case and the seller will be required to send him a prepaid return label and to refund in full when the item is received back.  That's pretty well explained in the MBG.  

[jg.mason]

EBay has never required me to send a return label.

[johnrj1226]

Here is a copy of your return  policy from one of your listings that eBay allows you to do - nothing a about  no refunds

Shipping, returns, and payments

Here is what you  stated in post 12 of 29 - "My Seller page is set to no refunds but..........."

Buyers are protected by  eBay's Money Back Guarantee.  Just guessing that was a typo, EH???

 

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