iPhone X

[crd1973]

I purchased an iPhone X. Seller stated in auction that it was in excellent condition.  Received phone and the battery is degraded, which seller did not include in listing.  They refuse a return. Has this happened to anyone else?

[bonjourami]

File an item not as described case, go to your listing and use the drop down menu. The seller is responsible to provide you with a return label. If he does not respond, after the third day ask Ebay to step in.His no return policy means bupkis.

[soh.maryl]

If you haven't read eBay's Money Back Guarantee for buyers, now would be a good time to do so.

[downunder-61]

Your seller can not refuse a return or refund, the MBG overrides any policy a seller sets when an item is not as described. The seller must provide you with a return label. If he does not, after the third day go back to the case and ask eBay to step in.

Open Not as Described case  - does not match descripton and read here to see how you are protected:

https://www.ebay.com/help/buying/returns-refunds/returns-missing-items-refunds-buyers?id=4008&st=12&...