how hard is this? why can't ebay block a buyer from messaging when you've blocked them from buying?

[buytodayshipnextday]

i don't understand the issue with ebay's inability to block buyers from messaging you when you've blocked them from buying.

on facebook you can block someone from contacting you on the platform itself & thru messenger.

but like many OLD problems with ebay they can not or prefer not to block a buyer from messaging you when you've blocked them from buying.

or maybe it's not a blocked buyer, maybe it's just a buyer who won't stop contacting you for any reason, maybe multiple messages to lower your price or.....

the only work around is to either leave their messages unread & deleted or to reply to their message stating further messages will go unread & deleted. this usually works but do expect them to try to get the last word with yet another reply but DO NOT READ IT DO NOT ENGAGE just delete.

it's "2024"  blocking-blocked buyers or any buyer from messaging you if you prefer not to hear from them should be an easy option

[ajs_coins_and_alchemy]

@a_c_green 

Not sure that 2nd toggle would affect 1st toggle, but worth the try (already sent/tested at 1:09 CST

Also, don't even understand the purpose of the 2nd toggle. What is the "opposite"? Do the "above settings" not affect active listings when "off"? Future listings? Is 2nd toggle required to enable all the settings

The conversation of what is the purpose of the 2nd toggle is an interesting but unrelated sidebar -- curious if you got the message.

[a_c_green]

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@ajs_coins_and_alchemy wrote:

@a_c_green 

Not sure that 2nd toggle would affect 1st toggle, but worth the try (already sent/tested at 1:09 CST

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Once again, nothing received in either my Messages page or my offsite eBay email address. (I do receive the @a_c_green notifications that you are putting in your replies here.) I am stumped about what to try next. 

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@ajs_coins_and_alchemy wrote:

Also, don't even understand the purpose of the 2nd toggle. What is the "opposite"? Do the "above settings" not affect active listings when "off"? Future listings? Is 2nd toggle required to enable all the settings

The conversation of what is the purpose of the 2nd toggle is an interesting but unrelated sidebar

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I was wondering about that one myself. Can't recall now whether I mentioned that here or in a different thread... okay, it was in Reply 16 earlier in this thread.

The wording of that option is weird, no clear answer, sort of like the old joke about "Have you stopped beating your wife?"

I'm going to have to sign off for a bit now. Gotta get the outdoor Christmas lights up before the snow hits tomorrow. Will check in whenever I come back inside to warm up...

[luckythewinner]

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@buyselljack2016 wrote:

Last word that I have seen (I miss things) was

that an ID block would block communication.

That block would apply even if the seller did not check the box to block communication.

That block would be applied even if the ID had been involved in a transaction.

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I was under the impression that a block did not block communication from a buyer who was already involved in a transaction with the seller, and this was an intentional decision by eBay because the whole premise of eBay is that a buyer can contact the seller. 

[ajs_coins_and_alchemy]

@luckythewinner 

Recent change to policies. Wastingtime101 updated with a thread in early September. Many sellers have been railing against the policy change as it prevents good customer service post transaction and generally removes seller autonomy. Sellers are capable of deciding for themselves whether or not they want to receive messages from any/all blocked buyers.

Link to that previous thread discussion in Message #9 of this thread.

[ajs_coins_and_alchemy]

@a_c_green, have fun hanging those x-mas lights, I'll keep you in my thoughts as I stay inside and sip my hot coffee. I'm in Buffalo Grove/Vernon Hills (NW suburbs) so I know what the weather is like by you. I don't envy you right now.

 @wastingtime101 Can catch up later on the testing process we did... @wastingtime101 We pretty much went through the process of BBL, w/ & w/o "Don't allow Buyers  to Contact Me" toggle in Buyer Reqs. It so far appears that the block of comms policy is in effect and we see no lags with it.

As for the OP here, the only thing that makes sense (at least for now) is if there was a previous transaction and that still creates a delay window?? I suppose I'd have to buy something from a_c_green to test that theory... or we ask Kyle....

This all seems to suggest that the policy update for BBL comm block you originally informed us of is still in effect. But I think we have quite a few questions regarding it

[wastingtime101]

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@buytodayshipnextday wrote:

i don't understand the issue with ebay's inability to block buyers from messaging you when you've blocked them from buying.

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eBay beefed up communication blocks for buyers on the BBL earlier this year. You should not be receiving any messages from blocked buyers @buytodayshipnextday . Did you check your BBL to confirm the buyer's ID is on there, that it saved and there are no typos?

How long after you blocked them did you receive a message from them? Was it within a few minutes? Have you received any messages since?

[multiplere_46]

Yes, I am aware of everything. I started when eBay was basically brand new. I ended my account and started to go full time during the pandemic when i quit my job. 

Again, I am aware of it. There are many problems with the watcher that eBay need to deal with for the seller. The issue always come back through forum and community. 

[multiplere_46]

All of this comment i reading are non-sense.  Nothing about the op concern. eBay community has the worse support and sometimes very childish compared to another forum. 

Once again, I already mention it. Once you placed the person on blocked, it won't affect instantly. It will only come to affect after 24 hours. (Note was the old changes)

New Updates: I am not sure if they fix that issue, I blocked buyer before, I didn't get any messages. (Don't quote me on this one)  

I know for sure you have to wait 24 hours until is effected. 

[ajs_coins_and_alchemy]

Not sure what posts are "non-sense" that you read. A_c_green and I tested the block function regarding communication and did so publicly on this thread/forum. I'm sorry if you found our experiment to be non sense but it proved your statement wrong.

We proved in our case there is NO 24 hour delay as you have suggested... the block was immediate

[kyle@ebay]

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@buyselljack2016 wrote:

I quite surprised to hear that a "blocked" ID can still message you.

Word from an eBay "blue" was that eBay changed a policy where someone could choose to block, or not block messages when ID's are added to the "blocked" list to an eBay policy of......................... "block the ID then messages are also block even if the box to block messages  is not checked"

kyle@ebay ..........  what is the current status of that policy?

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Hey @buyselljack2016 thanks for the tag.  The current policy that was updated recently is still in effect at this time.  It's possible there may have been a lag at the time OP added the buyer to their BBL, or it could have been a typo in the user ID, or it may not have saved properly.  

As for the timing itself that @wastingtime101 asked me about, it should be pretty much immediate.  It could take a couple of seconds to save the new ID to your BBL, but we're only talking seconds, not minutes or anything longer.  (By the way, I loved seeing you all get together and test this out with each other!  That was an awesome experiment!)

[multiplere_46]

Again, did you not read my 2nd paragraph?? That was the old change. 

(Call eBay yourself and ask them on the old-style blocking message) They will tell you the exact same thing.

That why i mention, Since the new update. I did not get that issue after blocking the user. They become silent instantly. 

[multiplere_46]

By the way, I was the one who raise this concern to eBay. They made changes in this matter as well with making reports within the message box. I was calling in daily and complaining about that issue, When i had problems with problems. So i am well aware of everything 

[ajs_coins_and_alchemy]

Again?

I read your 2nd "paragraph". I also read your 4th "paragraph". You apparently contradicted yourself.

"I know for sure you have to wait 24 hours until it is effected". <----- I RESPONDED TO THIS FALSE STATEMENT. THIS IS WRITTEN IN PRESENT TENSE. THAT IMPLIES YOU'RE REFERRING TO CURRENT POLICY, NOT AN OLD CHANGE... NOT TRUE.

No thanks, I don't need to call eBay. The CSR reps you get on the phone do not know anything about policies and will lie to you because they rather tell you a lie than admit they don't know. Finally, we have eBay staff right here, like Kyle, who actually knows what is going on, and will not lie to you like the CSR on the phone.

You complained how you feel the responses were non-sense and how you felt the members are childish. If you don't like the forum, then don't visit it or read it. We'll continue providing help and trouble shooting eBay's system. Our comments and experiment were in direct relation to the OPs concern as we tested the actual policies in place at this time that the OP was complaining/concerned about. I truly don't understand your commentary. 

[ajs_coins_and_alchemy]

Great, we have you to thank for this policy change made back in September? Many of us hate it. So thank you, although I honestly don't believe you're the primary driving force behind the change.

Many sellers want the autonomy to decide whether or not to block communications from a BBL-ed buyer. 

[casualdrip]

Could not agree more. Cutting off communication with a blocked buyer with out the option was a bad move. After dealing with a ton of buyers you start to learn who will be a headache and who will not be a problem. Most of the time you learn that a buyer will be an issue after they purchase an item. So I would love to stop that buyer from purchasing anything else while still being able to message if they have any issues with the item they purchased. They should almost create another list that blocks communication for buyers as well instead of a full toggle on or off for the whole list. Because that also opens the flood gates to your whole BBL can message you. When there are a handful of buyers I don't want messages from as I'm sure other sellers feel that way as well.