eBay

gofish_73 · ‎03-16-2023

help does anyone find this crazy that you cant get customer service help from a company this size and I pay rent

eburtonlab · ‎03-16-2023

For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.

Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

lakefor94 · ‎03-16-2023

If it were me, I would ask here 1st. Going the eBay CS route is the hard way.

Posting ID

theteamsetguy · ‎03-16-2023

@gofish_73 ,

What kinds help are you looking for there are some real experienced seller on this board that can give more help than calling a customer service call center overseas.

Would you care to post details of your issue? I’m sure someone will offer their advice shortly. I don’t see you have anything for sale? Is this a posting ID?

harafkac0 · ‎03-16-2023

Customer No Service just keeps getting worse, it's not just ebay.

klhmdg · ‎03-16-2023

Punctuation helps.

Customer service is not a good option.

If you have an issue or need information there are many here who can help.

Not sure what rent has to do with eBay but....

klhmdg • Volunteer Community Mentor

femmefan1946 · ‎03-16-2023

The best part of the social media Chats (FaceBook and Twitter) is that we get a transcript of what was said to compare with what we heard.

We can also spend a little time writing out a clear description of the problem so the clerk on the other end of the Chat has a reasonable chance of understanding the real question.

Have you noticed that many posters will respond to a single paragraph rant with bullitt points to answer the questions buried in line after line of vague accusations, name calling, political posturing, and misapprehensions that still manage to leave out salient points?

buyologist-3 · ‎03-16-2023

Everything is going 'Bot'. Really, really sad and frustrating. Thank goodness for the people here who help!

mam98031 · ‎03-16-2023

I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/

If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.

https://www.ebay.com/help/contact_us?id=4002&st=10

For the Payment Team
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&&...

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

soh.maryl · ‎03-17-2023

You pay rent to eBay?

harafkac0 · ‎03-17-2023

@soh.maryl wrote:
You pay rent to eBay?

Store fees, same as rent.

goldrushfinds · ‎03-17-2023

I will tell you the secret, if you promise not to tell anyone else, ever...

You see, I figured out that Ebay always wants new customers and will give them the red carpet treatment. Based on this premise, I thought how do I navigate the process of receiving live help. Well here it is:

1) Click on 'Buying'

2) Click on 'Buying as a Guest'

3) Scroll to the bottom of the page where you will see 'Have us call you'

Simple as that. Now like I said, this is between you and me.

firesteel_surplus · ‎03-17-2023

@goldrushfinds wrote:
I will tell you the secret, if you promise not to tell anyone else, ever...
You see, I figured out that Ebay always wants new customers and will give them the red carpet treatment. Based on this premise, I thought how do I navigate the process of receiving live help. Well here it is:

1) Click on 'Buying'
2) Click on 'Buying as a Guest'
3) Scroll to the bottom of the page where you will see 'Have us call you'

Simple as that. Now like I said, this is between you and me.

And you'll get "Dan" with a really thick Indian accent who is reading from a script and then giving up and telling you what you want to hear to get you off the phone.

If you go find a really long sword and do hari-kari...trust me...it will be the less painful option between the call back Customer Service and hari-kari.

Mike

Firesteel Surplus