So I called into ebay and they claim nothing is wrong..
Back in july I had a "very high" item not received message come through.... bad month with USPS losing stuff, go figure...
Since then my sales have been crushed, down anywhere from 20-40% monthly from my normal.
I've had a few messages about it, and got another tonight which made me finally call..asking why their delivery estimate was 10 days.... (I use standard shipping category on most of my listings, which should be 1-5 days, plus a 1 day handling)
From the message back in July..."Time automatically added to delivery estimates for listings in the shipping categories and listing sites where your rate is very high"
I think this is somehow still applying to me... but ebay doesn't even seem to understand the message that I"m reading to them... I asked where I can even see that metric and they didn't have an answer. I do not see it in my dashboard or metrics anywhere. I see items not as described, returns, etc. but no metric for items not received.
What am I missing here, does anyone have any advice?? This is so frustrating, I've lost a good bit of $ in sales this summer and this is the only thing I can think of as to why!
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
