having an item removed for violating policy on children

[us_banac]

EBAY removed a listing of mine because they said it violated  policies on children.  According to the message I got, the image of the cover for Playboy Feb. 1979 with model Candice Collins depicted a minor.  I sent in 2 resolution request with one having info from Wikipedia showing when the model was born, 1957.  How long will it take to hear back from EBAY?  Will EBAY change their mind or will they stand on their choice and not admit they made a mistake. 

[lacemaker3]

As I understand it, eBay does not allow the issue if there is a minor depicted anywhere in the magazine, even in an ad. It's not necessarily in the cover picture.

[gatefold]

Seems like the censor(s) read the title, but did not peruse the actual content and misconstrued this pictorial titled:

Father Knows Best photographer Ron Vogel has been snapping his daughter, alexis, ever since she was a baby. at 21, she's still his favorite model

There is a hit list of about 27 issues that violate the "policy"

[us_banac]

there isn't a minor anywhere I can see in the issue.  their message said that even certain words could cause a violation.  the only thing i can see is the word "girls" on the cover.  I wish I could talk to a human being at EBAY to verify what the violation really is

[us_banac]

where is that hit list?  and do you know if there's a real human being in customer service who could tell me what the violation was?

[gatefold]

@us_banac 

https://community.ebay.com/t5/Selling/Just-a-Heads-Up-on-Selling-Old-Playboy-Magazines/m-p/35034791#...

My best guess is it is AI. How they determined a single pic or reference in any individual issue is a mystery to me. However they determined had to be some seriously deep review. Many mags (non-adult) publish pictutes of "minors", so this is baffling, BUT, it is ebay's house and ebay's rules. As a longtime collector, I was unaware of all but 3 of the 5 issues at the top of the list.

[powell-collectibles]

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@us_banac wrote:

EBAY removed a listing of mine because they said it violated  policies on children.  According to the message I got, the image of the cover for Playboy Feb. 1979 with model Candice Collins depicted a minor.  I sent in 2 resolution request with one having info from Wikipedia showing when the model was born, 1957.  How long will it take to hear back from EBAY?  Will EBAY change their mind or will they stand on their choice and not admit they made a mistake. 

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Regardless of the disposition that you receive, I wouldn’t relist the item. It isn’t worth risking your account over $20.

[us_banac]

The sad thing about this is that as of yet, EBAY hasn't sent any type of reply to the 2 resolution requests I sent them.  You'd think they would have responded.

[fm2000]

It is best to just let it go. You are certainly not doing anything wrong, the problem is the automated system "thinks" you are.

Relisting any item that is pulled is a bad idea, even if a CSR tell you that you can relist it. eBay's automated system will probably find it and pull it again, and you can be penalized harshly for relisting it (again, even if you are told it is allowed and you can relist it). Since the system is automated, the punishment for relisting a pulled item is automated too. You will then have to go through all of the hassle of contacting eBay, explaining you were told you could relist it etc... if you can get it reversed at all. Just not worth it.

[adamcartwright]

@us_banac  eBay made a mistake in your case, but all Wikipedia proves is that some regular schmo like you or me entered her birth year as 1957. 

[pickapaper]

@us_banac 

The thread link that @gatefold referenced in message #6 above is an interesting thread to read.  Has some good information in it.  

[us_banac]

I looked at the list and the issue I'm questioning is not on the list.  If this is how AI works, then Heaven help us all.  Skynet will be here sooner than we thought.

[powell-collectibles]

Sorry - I look at the thread title, and all I can think of is “to catch a predator.”  Best to not show that post to any dating prospects.  

[reallynicestamps]

You don't want a voice on the phone.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

They work for a sub-contractor in Utah not for eBay.

Here are your options for contacting Ebay Customer Service.

Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[fbusoni]

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@us_banac wrote:

 According to the message I got, the image of the cover for Playboy Feb. 1979 with model Candice Collins depicted a minor.  I sent in 2 resolution request with one having info from Wikipedia showing when the model was born, 1957.  Will EBAY change their mind or will they stand on their choice and not admit they made a mistake. 

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@us_banac 

Under the best of circumstances, you'd think that artificial intelligence would be able to scan the cover, see the name, then run a check on publicly available data to determine the age of the individual in question.

PS:  AI -- at least as employed by eBay -- has not yet been trained to admit mistakes.  🙂