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hats off to Who Can tell me Why This Item Sold at a Discount

This item is listed at $19.95, but someone bought it today for $14.96, 25% off.

I don't accept offers; I don't send offers. All I did is that I edited the asking price 2 weeks ago from $24.95 to $19.95.

Nothing on the transaction state it sold with % off.

 

Message 1 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

Out of curiosity to see what would happen @ten_o_nine , I added your item to my watch list earlier. I wanted to see if I'd get an offer auto-sent by the system. Sure enough, that offer just came through.

 

ten_o_nine-SIO.png

 

 

Follow these instructions to turn off automatic seller initiated offers

  1. Go to Seller Hub.
  2. In the Search section, select the All statuses dropdown and filter for "With offers sending automatically".
  3. Select Search.
    1. Direct link: https://www.ebay.com/sh/lst/active?catType=storeCategories&status=SIO_AUTO_SEND_ENABLED&q_field1=tit...
  4. Select View offer settings.
  5. Select the > symbol next to Automatically send offers.
  6. Set the blue switch next to Automatically send offers to Off.
  7. Select Done.
  8. Select Update offer settings.

View Best Answer in original post

Message 17 of 27
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26 REPLIES 26

hats off to Who Can tell me Why This Item Sold at a Discount

Item number?

Message 2 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

@wastingtime101 

385795916711

US Navy USS Carl Vinson (CVN-70) Ball Cap Hat 

Message 3 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

@wastingtime101 

lol, I thought I attached this but didn't.

ten_o_nine_0-1723509958648.png

 

Message 4 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

When I go to your listing, I see a sold hat for $19.95 - I had a $5 off promo from ebay with in-app purchase - perhaps the buyer did as well which generated the $14.95 figure that you see. I guess it would have been nice if ebay had first asked if you were OK with $5 off.

Message 5 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

It says there was an offer. Is it possible you checked a box without realizing it?

 

What do you see on this page:

https://www.ebay.com/bo/seller/showOffers/385795916711?showSummary=true

 

What do you see when you click the 'manage offers' link on that page?

 

ten_o_nine-hatlisting.png

Message 6 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

Strange; doesn't even show it sold (in your 'sold' items); last time it sold showed $24.95 about a week ago

Message 7 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount


@stainlessenginecovers wrote:

Strange; doesn't even show it sold (in your 'sold' items); last time it sold showed $24.95 about a week ago


It's a multi-quantity listing and it can take up to 24 hours for them to appear in sold history. Been that way for as long as I can remember.

Message 8 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

It shows you accepted an offer

Message 9 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

@wastingtime101 

It says there was an offer. Is it possible you checked a box without realizing it?

--------------------------------------------------------------------------

What offer, didn't send one because against my policy, and didn't accept one because I don't allow offers.

Message 10 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

Right, you mentioned that which is why I also asked:

 

What do you see on this page:

https://www.ebay.com/bo/seller/showOffers/385795916711?showSummary=true

 

What do you see when you click the 'manage offers' link on that page?

 

I'm trying to help you diagnose. 🙂

Message 11 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount


@ten_o_nine wrote:

@wastingtime101 

It says there was an offer. Is it possible you checked a box without realizing it?

--------------------------------------------------------------------------

What offer, didn't send one because against my policy, and didn't accept one because I don't allow offers.


I looked again and it shows the item sold at 11:28 am. but offer was accepted at 11:31 a.m. on the screenshot you posted??

Message 12 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount

To add to the mystery:

It shows this item was ordered at 11:28 a.m. on the 12th, when viewing offer history it shows the offer was accepted at 11:31 a.m. on the 12th.......

So how was the item ordered 3 minutes earlier than the offer was accepted??

Message 13 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount


@ten_o_nine wrote:

@wastingtime101 

It says there was an offer. Is it possible you checked a box without realizing it?

--------------------------------------------------------------------------

What offer, didn't send one because against my policy, and didn't accept one because I don't allow offers.


 

 

Looked at a couple listings, current and sold and both showed under revisions, best offer was revised last month.

Have a great day.
Message 14 of 27
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hats off to Who Can tell me Why This Item Sold at a Discount


@kensgiftshop wrote:

@ten_o_nine wrote:

@wastingtime101 

It says there was an offer. Is it possible you checked a box without realizing it?

--------------------------------------------------------------------------

What offer, didn't send one because against my policy, and didn't accept one because I don't allow offers.


 

 

Looked at a couple listings, current and sold and both showed under revisions, best offer was revised last month.


I see that too now, that Best Offer was revised on July 7th and a few times before that so at some point and time you were accepting offers.

Message 15 of 27
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