albertabrightalberta | Volunteer Community Mentor
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@buyselljack2016 wrote:why would the buyer pay $25 for 1 item when they're $13.95 each?
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paid $25 ish
Offer amount $9 plus $16 shipping comes out to $25 ish
Oops, my bad!
I still do stand by my opinion that the listing is ambiguous.
@gauth-andre wrote:Very simple to understand. I have 16 to sell. You can buy 16 or only 1, and you pay for the number you buy. If I list one it is $13.95. If I sell the lot it will be $111.20. Not everybody will want to buy the whole lot, so you have the choice. So ebay writes in the listing: $13.95 EACH. When we open a listing, there is a place to indicate that it is for the lot, and ebay place it in the listing.
The way ebay operate is this. When I sell five, they adapt the listing to offer what is left to sell. If I sold 5, they write: on the 16 listed, 5 are sold, 11 are available. Look at all the different listings on ebay and you will see that often. It remains the same photo because they are all the same. Otherwise I would have to start a new listing every time with a new photo, meaning 16 different photos if it is sold i at a time.. The buyer sees $13.95 EACH at 2 different places. And ebay's policy for the buyer is to read everything, all the information available, and not only look at a photo. But ebay seems not to care much about regulations not respected by buyers. I followed exactly their instructions. If for any reason something may confuse the buyer, then ebay has to take the blame and make any change that may be required because they are the only one to have acces to the final listing. If it is their error, then don't blame the seller.
You aren't hearing what you don't want to hear.
Just about every reply is telling you why your listing, pictures and title were confusing (at best) and misleading (at worst) and why the buyer was expecting more than one handle.
Instead of making excuses and blaming the buyer, try to see this listing AS A BUYER. I think you're having trouble because you know how you were selling them and are assuming that others will see the listing the same way.
If selling one item at a time, you should have a gallery (main) photo showing just one item. To show that there are (or were originally) 16 available, the last photo in the listing can show all 16 of them, preferably with text stating "total of 16 available."
And a better title (when selling individually) would be "CHINESE VINTAGE SOLID BRASS DRAWER PULL HANDLE 1950'S 2 1/4 x 1'' ORIGINALS" -- Notice that "handle" is singular and "16" is removed.
And since the current listing is for your last one, GET RID of the "16" from the title! You're still showing the picture with 16 handles and you'll end up with another buyer that you'll blame for misunderstanding your listing.
You should also revise the description:
Instead of "CHINESE VINTAGE SOLID BRASS DRAWER PULL HANDLES" make it "CHINESE VINTAGE SOLID BRASS DRAWER PULL HANDLE"
Instead of "they were stored for 30 years" make it "it was stored for 30 years."
Instead of "They sold for $4.50 in 1990. Unique chance to get those" make it "It sold for $4.50 in 1990. Unique chance to get this."
@gauth-andre wrote:I contacted ebay on dec 23, and I had a return on feb 9.
I sold a few 1 or 2 at a time. I never had any come back. The original listing was for 16. The quantity left went down each time. When she bought her handle, it was specified on the listing: 16 listed, 10 sold, 6 left.
It was specified $13.95 each every time. On the description it clearly shows $13.95 each.
ebay policy is that the buyer has to read everything (otherwise violate ebay policy). When she bought the handle, it was written clearly: 16 for sale, 10 sold, available 6, price $13.95 each. How can it be specified more clearly?
ebay is writing the listing on the site, not me! This is exactly the way I made my listing. If they did not list it correctly, they are the one responsible and should step in and fix it wright.
More, she offered me $9.00 when I was asking $13.99. These new high quality brass handles were selling for S5.00CN each in 1990.
I did everything the right way, the buyer is clearly wrong wanting to get things for free, ebay don't take their responsibility, and they penalise me. If they absolutely let buyers say anything they want, then I should be able to reply to the feedback, and it should not show on my rating in the listings.
She said she needed 4 more. Strange: another buyer just bought 4 more for $13.95 each plus shipping, and did not ask for the 16.
OH I see where you got yourself into trouble. It was how you structured your listing. When you are selling a multiple quantity item, the total number available in the original listing does NOT belong in your title. No wonder your buyer was confused. I would have expected 16 of them if I had purchased from the listing because that is what you said in your title.
"...ebay policy is that the buyer has to read everything (otherwise violate ebay policy)" There is no such policy. Buyers are responsible to read the entire listing, but Ebay has no way to enforce that.
"ebay is writing the listing on the site, not me!" Well that is absolutely not true. If you used the AI to help you write your listing, that is fine, but sellers are ALWAYS responsible, COMPLETELY responsible for what their listings say. No exceptions. Ebay does NOT write ANY listing for sellers.
Let's look at some of your current listings that are confusing as well. Just trying to help you here to better understand so that you stop running into problems like this and more will come with the way you write your listings.
First thing to understand is what a TITLE is for. Titles are to give a brief description of what is for sale in the listing. This is the highest value space you have on Ebay as you want it to be words that buyers likely will search by and NOTHING else. Key words. Think like a buyer.
I assure you that no buyer ever has searched for items by quantity available. You are wasting valuable space by doing this, potentially causing confusion and simply creating issues for yourself that are completely avoidable.
The quantity available on a listing does NOT, I repeat does NOT belong in your title. The buyers can see how many are available in the listing, get this OUT of your title.
CHINESE VINTAGE 3 of 7 SOLID BRASS DRAWER BACK PULL HANDLES 1950' 21/4 x13/4''
BRASS PULL HANDLE OLD VINTAGE (3) This one is really confusing. Are you selling 3 items or 3 lots of 3 handles? The way the title reads and your description it is 3 lots of 3 handles. If that is true, your title should read Lot of 3. BTW, it would be good to have the size of the handle in the title too.
We are all just trying to help you. You have an unusual way of writing your titles that is only going to cause you more issues as time goes on.
@redlinear wrote:@albertabrightalberta Is correct.
And what did you do when you sold one? Change it to 15 and take another photo of 15?
That appears to be exactly what they are doing. Their listings are a mess. I'm surprised that they haven't ran across this issue before this transaction they came here about.
