12-16-2023 01:04 PM
I saw that an eBay moderator said that the search team has seen all the complaints about irrelevant eBay search results and is going to make changes in 2024.
Wonderful news. It has gotten worse month over month for the last 7 or so years. Sarah decline in showing what people actually type in the box.
What do you think they need to focus on?
Less PL add placement?
less manipulation and more focus on accurate organic results?
I think they finally realized that buyers must use Google to find eBay listings because the dumb AI eBay search engine can't find active ebay listings!
12-16-2023 10:49 PM
Basically all the problems with ebay search is that it is also searching item specifics. Making it rely more on those would only make it worse.
12-16-2023 11:14 PM
@onefootflipper1 wrote:Basically all the problems with ebay search is that it is also searching item specifics. Making it rely more on those would only make it worse.
I think if you poll sellers you would find a variety of things that they feel are wrong with the search. I personally don't have any problem with it searching the ISBs [item specific boxes] too.
But I hate that I can't filter out accurately foreign sellers. That one really gets me.
12-17-2023 12:14 AM
@mam98031 wrote:They will likely tell us next year. IMHO this conversation is premature and just full of guesses and assumptions.
Yet forthcoming changes have been announced, so it's normal that the subject would be brought up.
eBay actually giving some details as to changes in search is sheer optimism my part - they won't, but hey, what's a heaven for?
12-17-2023 12:24 AM
@chapeau-noir wrote:
@mam98031 wrote:They will likely tell us next year. IMHO this conversation is premature and just full of guesses and assumptions.
Yet forthcoming changes have been announced, so it's normal that the subject would be brought up.
eBay actually giving some details as to changes in search is sheer optimism my part - they won't, but hey, what's a heaven for?
I didn't say the conversation wasn't normal. Just isn't always productive as it is only guesses and assumptions.
For me, I just prefer to wait until we have the facts. But that is just me.
12-17-2023 07:35 AM
They will likely tell us next year. IMHO this conversation is premature and just full of guesses and assumptions
Mam.... It's called planning ahead. It's what smart business people do. Try to figure out all possible changes and plan for all of them. It's not premature. It's practical.
Also- as eBay monitors this forum they will see the concerns and reactions and hopefully take them into consideration as they make changes. It's called communication.
Sellers AND buyers want the same thing.... To be shown what they type in the search box..... What will ebay choose to do is the question!
12-17-2023 08:42 AM
@tobaccocardyahoo wrote:I am confident that whatever the changes are in the search results they will not eliminate sponsored ads or promotion, and the number of sellers complaining about the new search will be as large or larger as they have been now and in the past.
Somebody wins and somebody loses. Hopefully the new search will not discourage too many buyers.
Certainly a possibility, mobile devices taking over most folks Internet usage has been a big problem for years. See you're average web page has basically three distinctive things. There is of course the HTML Markup which the web was founded upon Hypertext Markup Language. To get much anything other than that required using Flash which had an entire "C" like language called Actionscript as its engine.
Then came Cascading Style Sheets "CSS" which served to "Style" the HTML outputs (elements), sit in a separated file or embedded into the HTML page. Javascript a computer language embedded into the web browser was also emerging. Now, these three dominate web based output. Asynchronous Javascript allows the webpage you're looking at with you're browser to make calls to webserver to dynamically insert aka: inject content and can target basically anything from the HTML to the Styling. It all affords a great deal of versatility bit comes with issues because of all the varied device types and real-estate. Whilst a cellphone in pixel resolution match of even exceed that of a 1080P TV, 1080P PC monitor or laptop its physically ever so small. So ya' look at a webpage on PC, oh that's lovely yet the exact same page on the cellphone look the same but everything so small cant even read it. Why the "Expand" gesture on cellphones came to be.
Now, the browsers real-estate can be known by the HTML page, the Style Sheet is the guide to differing resolution devices. The buzz for years now has been "Responsive Web Pages" so the Style Sheet defines real-estate on the device basically. Thus not having to have individual assets for every possible incarnation of device. For years now there have been CSS Frameworks towards Page Layout, Bootstrap which came from Twitter, Foundation is another created by folks at Facebook, there are literal plethora's of these page layout frameworks that handle device real-estate along with device anomalies. In other words this web browser on PC, has issues as compared to Apples mobile browser or Chrome on Android when it comes to the rendered outputs. This allows consistent predictable outputs across device independence versus having to separate assets for each type device occurrence.
All that said and done sounds all wondrous from an engineering aspect, maintain these assets versus a plethora of assets towards each type device occurrence. Yet, the problem still remains, the physical viewable real estate and with masses of list of based data got problems on these tiny devices. A single mistaken gesture on the cellphone results in a click versus a scroll for example.
I've no problem finding anything on eBay with my PC in a traditional drill down process and it feels perfectly natural... On a cellphone, well I just loath it. It lends itself to an APP, sidenote I heard few days back TEMU's APP is the #1 downloaded commerce APP going albeit no clue if thats true. Hmmm...
Now with an APP for eBay have several problems. First is getting folks download it. Second is so very many aspects of such an APP. Temu only has to worry about buyer usage not sellers. Amazon by literal nature of product that sellers list against versus creating listings is already closer to a natural experience for phones and can closely mimic that of a PC, Tab, or Laptop.
I've eBays APP on my phone, I check see if I've offers, need make an offer or is anything sold. Other than that I find extremely painful in compare to my PC whether trying use it to list or shop. I find cellphone painful to shop with just about anyplace but here in all honesty is the most painful.
The APP needs to be a very different deal due to the diversity of data and I'm not sure what that looks like. IMHO eBay ought be reaching out to folks who are both engineers and site users especially focal towards the shopping experience. That is to say IDEAS and refine on those ideas. Refine the living crud out of the mobile shopping experience and push the app to buyers bigtime.
Yet, same time refining that mobile shopping experience towards better focal results and the "Fuzzy" leaves the search by sheer nature. The Fuzzy leaves the search and sellers gonna be screaming more than they do now. "I'm getting even less impressions! Leave it to eBay to do that! They just want me pay more for promoted!" No not at all, you're getting exactly what you all asked for. You think the shopper is smart enough to enter effective searches, they are not, they never have been.
Its like folks think Google has one algorithm covering all searches. So far from that make one heads spin. Even back in the days of Northern Lights, Lyco's on and on there were plethora's of cleansing algorithms, selector algorithms that just try and select other algorithms to use as search algorithms. People can and do type just about anything into a search. AI is the promise of binding query's and query types against algorithms that make the "More sane" towards cleansed, detailed, well ordered normalized databases. Its been a problem with enormous amounts of information for a HUGE long time and that's why closest guarded secrets in these realms of information are search engines and database constructs etc. I'd wager to say statistically mechanisms of measure of searching make Wallstreet statistics appear as child play.
This is a marketplace, how many purchases occur due to ancillary exposures? I'm searching to buy this, but oh wow, look at that, and that! That's how people shop! I go into the grocer to get Lettuce and Broccoli and come out with Muffins and Coffee etc. I go to Target for a few shirts and come out with this, that and the other thing. If I were not exposed to this, that and the other thing I'd not bought them!
So transfer that experience to a cellphone tiny screen. "I found exactly what I want... I never saw all that other stuff that I may well have bought. I'm happy! My pocket still has money in it!"
Seller: "How come my stuff is getting even less exposure than it did!"
12-17-2023 11:02 AM
@siamjane8 wrote:They will likely tell us next year. IMHO this conversation is premature and just full of guesses and assumptions
Mam.... It's called planning ahead. It's what smart business people do. Try to figure out all possible changes and plan for all of them. It's not premature. It's practical.
Also- as eBay monitors this forum they will see the concerns and reactions and hopefully take them into consideration as they make changes. It's called communication.
Sellers AND buyers want the same thing.... To be shown what they type in the search box..... What will ebay choose to do is the question!
"Mam.... It's called planning ahead." What? How does that work since no one has been informed what the actual changes are. You can guess or assume, but planning for what you guess or assume is not being proactive, it is more likely a waste of time.
It is fine, we all need to do what we feel is best for our little businesses. I don't agree with you, but that shouldn't be an issue. I choose not to spend time planning for something I don't even know what that something is going to be. What if you are all wrong? You plan for these changes you are assuming will happen, then they don't, it actually ends up being something else.
I wish you the best, but I'll wait to find out what the changes will be per Ebay as they are likely set by now anyway, so any suggestions made here aren't likely to have any affect on what is to come next month.
01-06-2024 03:55 PM
Well they did a great job. Its completely useless now.
01-06-2024 11:25 PM
01-06-2024 11:41 PM - edited 01-06-2024 11:42 PM
To eBay’s weak defense, they aren’t the only place whose search field stinks. Their popular competitor also sucks in their search field. They keep giving me variations that I don’t want of the item I’m looking for and typing the minus “-“ doesn’t even work like it should if you want a specific word to NOT be in the title of a listing.
I think it’s just gotten worse across the board, not just eBay.
01-09-2024 07:33 AM
To be fair even google is getting worse with their newer search algorithms being weighted more towards shopping results than anything else- its the monetization of search that is destroying its relevancy- something that obviously ebay is 100% looking for.
Yesterday while researching late model parts on ebay as i was listing.... often no listings showed up...then i would go to google and the majority came up ( even as active ebay listings that ebay search showed 0 results for)- BUT google was still pushing nothing but items for sale-no "research" or information based web results. Only items for sale. I had to switch to Microsoft edge browser and then all the accurate ( non promoted advertising" results and websites were there.
01-09-2024 07:55 AM
Which came 1st, the chicken or the egg?
Item Specifics: Used to have 80 characters in the title in which to Key Word. With item specifics pulling up in search results, you now have thousands of characters.
Sellers will use those to manipulate their items (even with incorrect info, just to be seen).
Sellers will duplicate and change that info. Due to SO many irrelevant areas in item specifics, old info gets overlooked from the last listing and not changed or removed. (screws up search results).
Item Specifics take SO long to work through, it's difficult to create a quick easy listing. More bad info gets used in item specifics than accurate info....just trying to get through it quickly.
NOBODY that searches filters and refines their search to the extent that eBay thinks they do, or thinks they should.
Just doing away with item specifics to where the search focuses on the title would cure 90% of the issues with the results.
Probably have to do away with Promoted Listings also.
Maybe instead of "best match" showing 1st, a search result should show "newest to oldest" listed 1st.
Still have "best match" as a filter, and let promoted listings show up in order of promotion % there. (although, I doubt many shoppers would ever choose that)
01-09-2024 07:56 AM
@siamjane8 wrote:I saw that an eBay moderator said that the search team has seen all the complaints about irrelevant eBay search results and is going to make changes in 2024.
eBay makes constant changes to the search.
01-09-2024 08:59 AM - edited 01-09-2024 09:01 AM
It was all the changes to the "advanced search" in the early part of last year that started my decline in ebay use.
That began with all American defaults that wouldn't change. Even when I eventually could select UK it would disappear (a bit like the current EiS). That was followed by an advanced search that remembered nothing. So to make the slightest change you had to re-enter everything again. That was cleared up after a couple of months but it was never quite the same. Must have "helped" with sales.
Anyway the year ended, for the first time in more than two decades, with ebay no longer my browsers homepage.
In all that time I've always had things for sale, items I'm waiting to be delivered, and numerous watched items. That went to zero on all fronts.
I ended up using google now for most searches. If it's on ebay then I buy on ebay, if it's not it's not. Many things I used to buy on ebay I now find on the sellers own site.
Maybe things will turn around and ebay will become interesting again and the buzz will return. One can only hope.
01-09-2024 09:08 AM
@redlinear wrote:Which came 1st, the chicken or the egg?
Item Specifics: Used to have 80 characters in the title in which to Key Word. With item specifics pulling up in search results, you now have thousands of characters.
Sellers will use those to manipulate their items (even with incorrect info, just to be seen).
Sellers will duplicate and change that info. Due to SO many irrelevant areas in item specifics, old info gets overlooked from the last listing and not changed or removed. (screws up search results).
Item Specifics take SO long to work through, it's difficult to create a quick easy listing. More bad info gets used in item specifics than accurate info....just trying to get through it quickly.
NOBODY that searches filters and refines their search to the extent that eBay thinks they do, or thinks they should.
Just doing away with item specifics to where the search focuses on the title would cure 90% of the issues with the results.
Probably have to do away with Promoted Listings also.
Maybe instead of "best match" showing 1st, a search result should show "newest to oldest" listed 1st.
Still have "best match" as a filter, and let promoted listings show up in order of promotion % there. (although, I doubt many shoppers would ever choose that)
Then there's the ones that hark back to the product page fiasco, where a UPC pulls up info that was entered by some seller who got it dead wrong and you have to go in and change all the IS it put in error or just refuse to have any product info.
It's MORE frustrating when you go to revise a listing only to find ebay has added the wrong product into based on the UPC and a stock photo, even though you always refuse the product info.