eBay on Facebook

[z50com]

I've posted a few times on the eBay Facebook page

I'm surprised at how fast they respond. . .

For those seeking advise or help Facebook might get you better results then posting here.

[tev4all]

@Anonymous

This summer, Store subscribers and high volume Vehicle sellers will be able to provide a customer service phone number to share with buyers via Ask seller a question. This feature will be available when buyers have questions about their purchase and in limited situations for pre-purchase questions.

Hope you have not bulk editting too many listings.

[Anonymous]

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@tev4all wrote:

@Anonymous

This summer, Store subscribers and high volume Vehicle sellers will be able to provide a customer service phone number to share with buyers via Ask seller a question. This feature will be available when buyers have questions about their purchase and in limited situations for pre-purchase questions.

Hope you have not bulk editting too many listings.

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@tev4all

Thank you so much for clarifying that!  Ok, good thing I haven't yet gone back to bulk edit anything.  So from what I understood from the seller update was that as of this September, nobody will be allowed to post phone numbers in a listing description (or any other eBay page). 

Now from your post, I understand that store subscribers and high volume vehicle sellers will be able to share a phone number via Ask Seller a Question, and only in limited situations as you described.

Okay, that works for me.  It doesn't matter to me either way whether a phone number is allowed or not. I've always provided a customer service phone number for the convenience of the occasional buyer who likes to pick up the phone and talk to a live person.    If they call and are interested in the item, I tell them they have to hop back onto eBay and complete their purchase there.

[tev4all]

I got the blurb from here...

seller-updates 2017summer

[sockmonkeydave]

@z50com

Can someone provide a link.

I can't for the life of me, find them on FB.

Bunch of people with ebay as part of their name.

But nothing that looks official.

I started a FB page, just  so my wife could share funny pics.

But I really don't know how to use it.

I am trying to end my Luddite ways.

[tev4all]

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@sockmonkeydave wrote:

@z50com

Can someone provide a link.

I can't for the life of me, find them on FB.

Bunch of people with ebay as part of their name.

But nothing that looks official.

I started a FB page, just  so my wife could share funny pics.

But I really don't know how to use it.

I am trying to end my Luddite ways.

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Never pictured you as an Englishman, although you do have a sometime hilarious way with english language. 

from earlier in the thread

@z50com wrote:
page I am referring to is when signed in on facebook you type ebay in the search
 
@You want the one on top ebay @ebay san jose
 

I don't believe just a link would let you in, IT seems you need to be friended or liked first.  I don't see anything that would make you unlikeable or not friendwothy.   

[sockmonkeydave]

@tev4all

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@tev4all wrote:

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@sockmonkeydave wrote:

@z50com

Can someone provide a link.

I can't for the life of me, find them on FB.

Bunch of people with ebay as part of their name.

But nothing that looks official.

I started a FB page, just  so my wife could share funny pics.

But I really don't know how to use it.

I am trying to end my Luddite ways.

---

Never pictured you as an Englishman, although you do have a sometime hilarious way with english language. 

from earlier in the thread

@z50com wrote:
page I am referring to is when signed in on facebook you type ebay in the search
 
@You want the one on top ebay @ebay san jose
 

I don't believe just a link would let you in, IT seems you need to be friended or liked first.  I don't see anything that would make you unlikeable or not friendwothy.   

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How dare you call me an englishman, them are fighting words... snort.

Even using the phrase Z used, I can't seem to find the ebay page, it has no matches.

and I do take liberty with the use of words, but I do it to have fun, and just to see. 

[tunicaslot]

I'd like the link to the FB page also - there are a lot of Ebay pages - but none I see where people are commenting on our policies here - just a bunch of ads like we see on the home page - so if it's all that folks - cough it up so the rest of us can take a look and decide if we'd be better served over there.

[kaykeecorp]

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@tunicaslot wrote:

I'd like the link to the FB page also - there are a lot of Ebay pages - but none I see where people are commenting on our policies here - just a bunch of ads like we see on the home page - so if it's all that folks - cough it up so the rest of us can take a look and decide if we'd be better served over there.

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I lurk over at "eBay for Business" and I'm honestly not too impressed. There's a lot of attaboys! by eBay staff, not a lot of fresh business ideas and many, many, many pics of Griff.

the big push seems to be the Shine Awards- I haven't seen any mention of these boards but I see as much if not more complaints about slow and nonexistent sales.

maybe there are other eBay FB pages that are also staffed by eBay employees? But I haven't found them...

[tev4all]

Maybe this will help with getting a page to where the ebay experts on FaceBook are at....

@Anonymous

@Anonymous

Could one of you give a link to the page with the Facebook ebay reps. ?

 Thanks. 

[gramophone-georg]

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@z50com wrote:

I've posted a few times on the eBay Facebook page

I'm surprised at how fast they respond. . .

For those seeking advise or help Facebook might get you better results then posting here.

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How come I don't need to go to Facebook for help on Amazon or Etsy?

I don't want to be forced to sign up for Facebook just to do business with eBay. After all, Facebook is a competing marketplace. Do I go to McDonald's to find out about my order at Burger King? Maybe I should just buy a Big Mac instead of a Whopper.

Crazy.

[hidy-hoo]

Perhaps this seller can help with directions to Facebook ~ he just had a case that was decided against him overturned ~ from his post:

UPDATE:

I used facebook messenger to contact support. I didn't actually get a response that made sense, but they did reverse the case for me. They didn't even ask for the tracking number, I didn't even get that far with them. While I'm happy (and surprised) the claim got reversed, I was really looking for an answer on how a case can be opened and closed before I had my shot to upload tracking or respond via messages.

http://community.ebay.com/t5/Selling/Buyer-opened-and-somehow-was-able-to-close-dispute-on-same-day/...

Per Trinton on that thread:

While we aren't able to look into account specifics here, our customer service team can look into options if you reach out to them via phone, www.Facebook.com/eBay or www.Twitter.com/AskeBay with the case details.

[castlemagicmemories]

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@d-k_treasures wrote:

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@labs118 wrote:

Z your going to get alot of push back because most community board posters believe they/ebay  should be here on their own platform and answer as much if not more here. 

Many don't/won't use facebook. It's just not for everyone.

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And one of those would be me.

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@d-k_treasures

Ditto!

[z50com]

"How come I don't need to go to Facebook for help on Amazon or Etsy?"

Have you tried?

My bet is they monitor their pages too.

[gramophone-georg]

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@z50com wrote:

"How come I don't need to go to Facebook for help on Amazon or Etsy?"

Have you tried?

My bet is they monitor their pages too.

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I've never had any need. They have contact info right on site, unlike eBay who doesn't even have a live chat or want their phone number given out on their own discussion boards...

It's as if I had to talk to my wife through an attorney, and you know what THAT means...

[oceanlady18]

But the top has no common sense not ever sure they speak english??? Upping fees and all for the buyer is all they know...oh and I forgot money in their pocket not us sellers....I just gave up