09-13-2022 08:14 PM
I've been buying the stiff cardboard shipping envelopes, from eBay Shipping. I thought it was a great idea for those sports cards I sell that are less than $20. I felt, great, a professional looking, sturdy envelope and not the pwe I've always hated receiving myself. Not so fast eBay breath...I've received about 8 claims from buyers not receiving their purchases this year, all but 1 the eBay labeled envelope. It's been averaging about 1 claim a month lately. I follow ALL the guidelines: Wt. no more than 3 oz, and thickness, no more than 1/4", etc...Anyone else having an issue with these envelopes? I suspect a lot of the problem is due to postal employees not understaning what they are dealing with.
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09-16-2022 02:34 PM
I have shipped many, many thousands of these and here is what I do and my success rate is massive.
Don't use toploaders at all. I would have spent $900 on toploaders last year and I only had about $30 in damage claims and the ebay insurance paid out on all of them. Envelopes with top loaders vanish, show up empty or get redirected, delayed, or show up postage due far too often.
Get yourself a huge stack of junk cards. I use either bulk magic the gathering cards or bulk sports cards, both available for nearly free in large numbers (expect to pay $3-5 per thousand). Sports cards are better because they have square corners, you can't protect sports cards with gaming cards because gaming cards have round corners.
Get yourself some packs of gaming sleeves, the cheaper the better. These are the kind of sleeves people use to protect their magic or pokemon cards while playing, not the soft sleeves people put sports cards in.
Here is how you pack your cards. Take that card the customer bought and slap a sports card on either side of it (make it 2 cards on either side if using magic cards instead of sports cards), and slip that inside a gaming sleeve, then tape the gaming sleeve off center inside the envelope with double sided tape. Switch sides from one order to the next.
You tape off center alternating sides for two reasons, first the envelope can be bent in half with no damage. Second, a stack of these envelopes will sit flat and not get on the nerves of any postal employees making up their own rules.
The gaming sleeves and bulk cards are only going to cost you about 3-4 cents per order in supplies and you can use regular envelopes, I usually get a huge box of them from Costco or similar. Top loaders cost way more per order and have way more problems.
Never add cardboard and do not use cardboard or paperboard mailers. You have free insurance already, you only need to do the bare minimum I outlined and your damage claims will round down to zero.
09-13-2022 08:28 PM
Hopefully you are collecting on the free insurance that's included after refunding the buyer.
Should be no problem if they got at least one scan.
09-13-2022 08:50 PM
@bobosaur wrote:I've been buying the stiff cardboard shipping envelopes, from eBay Shipping. I thought it was a great idea for those sports cards I sell that are less than $20. I felt, great, a professional looking, sturdy envelope and not the pwe I've always hated receiving myself. Not so fast eBay breath...I've received about 8 claims from buyers not receiving their purchases this year, all but 1 the eBay labeled envelope. It's been averaging about 1 claim a month lately. I follow ALL the guidelines: Wt. no more than 3 oz, and thickness, no more than 1/4", etc...Anyone else having an issue with these envelopes? I suspect a lot of the problem is due to postal employees not understaning what they are dealing with.
Postal employees play no part in this outside of picking up the envelope and dropping it off. They don't/can't scan anything. The scanning is done by sorting machines.
Have only done about twenty of these so far. Outside of of couple taking 3 days to get an origin scan (normally same or next day). Have had no problems. They get picked up and eventually get to where they need to go.
Picked up some stiff envelopes myself. But all have gone in plain white envelopes using cardboard top loaders so far.
09-13-2022 09:41 PM
The envelope may be too stiff. The eBay Standard Envelope postage is intended only for envelopes which are quite pliable -- sounds like the ones you are using may not bend enough. Check with your post office.
09-13-2022 09:53 PM
@1786davycrockett wrote:The envelope may be too stiff. The eBay Standard Envelope postage is intended only for envelopes which are quite pliable -- sounds like the ones you are using may not bend enough. Check with your post office.
Yep, I don't believe cardboard mailers are eligible for using one stamp first class postage rates.
09-13-2022 10:21 PM - edited 09-13-2022 10:21 PM
Everything I ever received in those stiff cardboard envelopes had the non-machinable surcharge paid on it.
I wouldn't mail them without paying the surcharge myself. I don't know if the non-machinable stuff still gets scanned though.
09-14-2022 12:13 AM
These are the only requirements stated on the policy page.
I don't find anywhere that the policy addresses how stiff the package/ envelope is unless I missed it of course.
09-14-2022 03:21 AM
There's a lot more to the "ebay standard envelope" than just weight and thickness limits. See https://community.ebay.com/t5/Shipping/Post-Office-will-not-accept-eBay-standard-envelope/m-p/317220... for all the guidelines. Basically put, anything sent in a eBay standard envelope must pass the same as any other letter through a sorting machine. Cardboard mailers qualify for "non-machinable" charges, as does anything eBay suggests go into those envelopes.
09-14-2022 05:20 AM
I was turned back from my post office when I first put cardboard in an envelope, too rigid I suppose. I use an empty card case that is thick but not to thick to secure the card that is in its own case and also be accepted by the postal service. So the card being shipped always has more protection than just the sleeve and case I put them in.
Other than that I don't know what is best
09-14-2022 05:22 AM
I should probably add I'm just a retired collector trying to get rid of things as opposed to being a business, so this could be costly, yet helps me make sure I do what I can, hundreds if orders ebay standard, only had one card damaged so far
09-14-2022 05:47 AM - edited 09-14-2022 05:48 AM
@htownmma wrote:I was turned back from my post office when I first put cardboard in an envelope, too rigid I suppose.
It depends on the kind of cardboard you use. If you use the big reinforced stuff you can end up with something that doesn't fit the thickness rules (and will be considered a parcel). I've done "Disc Only" sales and sandwiched the disc between two pieces of cardboard in a 6"x8" manila envelope without a problem. I've done cards and old pictures that way too. And have received coins packed that way.
Basically, I try to use something that's a little bit thicker than the average cereal box (clean pizza box cardboard), though I've used the cereal box cardboard too when it's something that could flex a bit. More or less you do need to cut the cardboard to fill the entire envelope so the flap will seal without pressure. If you don't, you won't fit that "uniform" requirement the postal service has, as the envelope can't be lumpy in spots. Mind you, you'll still get hit with the non-machinable postage fee, but they shouldn't have a problem mailing it.
09-14-2022 05:54 AM
"I don't find anywhere that the policy addresses how stiff the package/ envelope is unless I missed it of course."
Quite true, @mam98031 -- it's a standard USPS issue, as @2013grotz pointed out: if the envelope is not pliable enough, it won't slide through the USPS sorting machines, and will cause a stall and possible back-up of other envelopes. The CD envelopes that I use are far too stiff to send as USPS First Class letter rate, & I only use them for small USPS First Class packages.
When I ship out items using the eBay Standard Envelope, I cut out two pieces of cereal box material to fit snugly inside an envelope, and insert whatever I am sending between the pieces. The envelope then has some internal stability and protection, without being too thick to clog up the USPS sorting machines.
And I agree that eBay should have made this problem with USPS clearer right up front.
09-14-2022 10:40 AM
It appears we have another policy page that needs some updating regarding how ridged the Standard envelope can be. Please review the above posts.
09-14-2022 10:53 AM
09-14-2022 10:58 AM
Thank you.