eBay is refunding the buyers without returning the Items. I think this has gone to far.

[eddys-electronics-store]

Pretty much what the tittle says. Anyone got any ideas what might be my course of action?

This is just absolutely unbelievable. They are refunding the items without returning the items. Laptops that were bought and sold with our personal effort, besides the funds being held by eBay, they are refunding the buyers without letting them return the items.

[ittybitnot]

There is no way for the International Buyer to use a label addressed from a US address to a US address.

@stephenmorgan 

There is now, and it working quite well for the 'scammer'.   They use the eBay label, retain the tracking number and bar code, and simply alter the addresses as needed. PDF file it a 'snap'.    It is a good thing for sellers who know what is going on, and the USPS who is MUCH MORE cooperative than they used to be.  The will often provide the "return scam" victim a photo of the actual label (altered) showing the product went to the local gas station or CVS instead of to the seller waiting for the product to be returned. 

After all these years eBay still is ignoring the elephant in the room so long as there is a 'delivery scan'.   It is easier for eBay to pull this off with seller victims, since they rely on DENIAL and control the money.  

Buyer victims can go to their credit card for redress once they are convinced to give up on the INR claim, and pursue "FAKE TRACKING SCAM" instead. 

[gurlcat]

You just made me realize ..... I forgot that if you have No Returns, when a buyer files an INAD you have to go to the trouble of buying and transmitting a return label outside of eBay's system (which incidentally means paying the retail rate for the label) ... and if you don't enter the tracking number into the Return Details, there would be no way for eBay to KNOW that you provided that label.  A savvy buyer would see that and know they don't have to ship the item back, just bide their time until the seller's time runs out, then BAM get their refund while also keeping the item. 

I am now 99.9% sure that is what happened here, though I wish the OP could at least provide a bit more detail, including screenshots or at least dates of what happened.  

Man I sure cringe every time I remember what a hellscape selling was before I switched all my listings to Free Returns.  

[buyselljack2016]

The seller return policy has no bearing on the ability of a buyer to open a "not as described"

[toomuchstuffagain35]

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@broto_64 wrote:

Not sure if this has been mentioned but your listings have a No Returns policy, and that allows the buyers to open a case for item not as described... Then they wait, and wait until the case times out, escalate and ebay refunds their money because a "no returns" policy has that loophole. Specifically, ebay's Money Back Guarantee does not require online tracking show delivery on a No Returns policy for the refund to transpire.

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A seller having no returns shouldn't make any difference if, in fact, the seller DOES accept the return. I'm pretty sure when they accept the return they're given a choice of providing their own label or having ebay generate one.

[buyselljack2016]

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@buyselljack2016 wrote:

The seller return policy has no bearing on the ability of a buyer to open a "not as described"

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to add:

The MBG negates the "no returns" policy when there is an INAD but.............          the MBG does not negate the need to have tracking showing an acceptance scan for an accepted return 

[gurlcat]

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@buyselljack2016 wrote:

The seller return policy has no bearing on the ability of a buyer to open a "not as described"

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But it does have a bearing on how the return shipping label is derived and documented (or not documented).  

[gurlcat]

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@toomuchstuffagain35 wrote:

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@broto_64 wrote:

Not sure if this has been mentioned but your listings have a No Returns policy, and that allows the buyers to open a case for item not as described... Then they wait, and wait until the case times out, escalate and ebay refunds their money because a "no returns" policy has that loophole. Specifically, ebay's Money Back Guarantee does not require online tracking show delivery on a No Returns policy for the refund to transpire.

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A seller having no returns shouldn't make any difference if, in fact, the seller DOES accept the return. I'm pretty sure when they accept the return they're given a choice of providing their own label or having ebay generate one.

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And the OP has not clarified what kind of label they gave the buyer.  That is a critical detail. 

[gurlcat]

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@buyselljack2016 wrote:

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@buyselljack2016 wrote:

The seller return policy has no bearing on the ability of a buyer to open a "not as described"

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to add:

The MBG negates the "no returns" policy when there is an INAD but.............          the MBG does not negate the need to have tracking showing an acceptance scan for an accepted return 

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Picture this: the No Returns seller sees the INAD, correctly realizes he has no choice but to accept the return, BUT for whatever reason, decides to provide his own label rather than eBay's.  So he just emails it to the buyer and that's it -he does not enter the tracking number into the Return Details page.  Then as far as the software knows .... the buyer never received a label to get that acceptance scan on!  

[vintagecraze50]

Yes, it is wise on here always to accept returns and provide the free label to AVOID massive problems.

[stephenmorgan]

@ittybitnot 

Well that certainly sucks!

[a_c_green]

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@gurlcat wrote:
Picture this: the No Returns seller sees the INAD, correctly realizes he has no choice but to accept the return, BUT for whatever reason, decides to provide his own label rather than eBay's.  So he just emails it to the buyer and that's it -he does not enter the tracking number into the Return Details page.  Then as far as the software knows .... the buyer never received a label to get that acceptance scan on!  

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I'm not seeing where that would go... because once he's accepted the return, it's up to the buyer to prove that he did return it. Thus it's the buyer's requirement to provide a tracking number that proves delivery, not the seller's. The buyer is not required to use the label provided by the seller or by eBay, AFAIK.

[mantle1951]

Jesus Alou never wore a Cub uniform, Giants yes!!!! LOL

[buyselljack2016]

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@gurlcat wrote:

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@buyselljack2016 wrote:

The seller return policy has no bearing on the ability of a buyer to open a "not as described"

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But it does have a bearing on how the return shipping label is derived and documented (or not documented).  

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Which is a whole nother thing 😁

[pjcdn2005]

You just made me realize ..... I forgot that if you have No Returns, when a buyer files an INAD you have to go to the trouble of buying and transmitting a return label outside of eBay's system (which incidentally means paying the retail rate for the label)

That's never been the case. 

[gurlcat]

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@a_c_green wrote:

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@gurlcat wrote:
Picture this: the No Returns seller sees the INAD, correctly realizes he has no choice but to accept the return, BUT for whatever reason, decides to provide his own label rather than eBay's.  So he just emails it to the buyer and that's it -he does not enter the tracking number into the Return Details page.  Then as far as the software knows .... the buyer never received a label to get that acceptance scan on!  

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I'm not seeing where that would go... because once he's accepted the return, it's up to the buyer to prove that he did return it. Thus it's the buyer's requirement to provide a tracking number that proves delivery, not the seller's.
Not when it's an INAD.  Now when it's a 'Buyer pays for returns' (because of any 'remorse' menu reason), then yes, providing the return tracking IS on the buyer.  


The buyer is not required to use the label provided by the seller or by eBay, AFAIK.
That are indeed required to use that label, IF there is a label in the system.  And if the seller doesn't provide one, the buyer certainly doesn't have to buy their own and enter it in the system.  So, in this case, if the seller did buy one and only send it to the buyer 'under eBay's radar'  then for all eBay knew, the seller just accepted the return but then didn't ENABLE the return, so the consequences are the same as if they had ignored the INAD. 

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