mam98031 • Volunteer Community Member • Buyer/Seller since 1999
It can be especially nerve racking when things are delayed at this time of year. There are however a couple of things to know about Ebay that the seller does NOT have any control over.
"He said delivery was from 11/27 - 11/30." Unless you got an email directly from the seller, how did the seller tell you this? Or did you actually mean it was stated on the listing? The delivery window stated on ALL listings is an ETA [ESTIMATED time of arrival]. It is not an absolute nor is it a guarantee, it is an estimate of when you can normally expect delivery based on the carrier information provided.
"He said it shipped on 11/19. Tracking showed it stayed in NJ as of 11/26 so I contacted the seller. He says shipping is 10-14 business days." If the tracking showed that they shipped it the 19th too, then that supports that the seller shared the truth with you. When something gets held up in the carrier system, that is in no way ANYTHING a seller has any control over. That is all on the carrier.
As for the shipping time of 10-14 days, that is pretty normal statement by USPS for something shipped Media Mail. Not sure about the business day remark. But your original ETA on your purchase was 8 to 11 days. [11/27 - 11/30].
Purchasing on Amazon may or may not speed up the service. It would depend on if you have Prime or not as well as if you purchased directly from Amazon or a 3rd party seller that ships their own stuff.
As far as a listing saying "last one". A seller has NO control over that either. That is an Ebay controlled thing. When a seller has a listing that has multiple items for sale on the one listing and they sell all of them except the last 1 or 2 of them, then that note appears. If that listing gets sold out and the seller finds another one in their inventory, then updates the listing with another item, the note is like to appear again.
You are intimating that the seller is doing something wrong. It appears many things you blame the seller for are outside their control. The can't control a package once in the hands of the carrier nor can they control certain things Ebay says on their listings.
As for contacting Ebay for a refund, just file an INR claim [item not received]. Ebay is not going to force a seller to refund something without the seller being able to respond to your concern. Also if the tracking shows the package has had movement in the past 7 days, they won't force a seller to refund you either.
I get it that your item is not arriving as quickly as you'd like. I respect that. At this point it is one day late.
You are being unfair to your seller an unrealistic in what you are expecting from Ebay. It is highly likely that your item will arrive in the next few days, just keep an eye on the tracking. And know that you seller did what they were suppose to do in the timeframe they were suppose to take care of it.
Now is the issue of the Carrier. Your seller can work with you on figuring that out. It is too soon to file for a trace on the package with USPS, they won't allow it until it is several days late.
I hope you understand that no one has taken advantage of you. Your seller has not done anything that would warrant damaging their feedback. At least not yet.
