eBay charged me crazy international fee even it should be zero according to their terms

[langac]

I got charged crazy high international fee even the seller and buyer are located in EU (zero fees according to eBay terms). Plus, I am unable to contact support, absolutely zero chance to contact them because they just support US phone numbers or German but I live in other country. How can I do that?

[lacemaker3]

According the fees outlined on eBay Germany, OP should have been charged a 5% international fee, because they listed as a private seller on eBay Germany, and the item was purchased by a buyer with a shipping address in Italy.

It is possible that the reason for the reduced fee was because the quoted fee of 5% includes 19% VAT (the standard VAT rate for Germany). If OP was not charged the VAT for Germany, then the reduced fee, exclusive of VAT would be 4.2%. OP is not resident in Germany.

https://www.ebay.de/help/selling/fees-credits-invoices/gebhren-fr-private-verkufer?id=4822#section3

In German, and a gisted translation from google: