eBay can't stop theives from stealing from you

[chasearooauctions]

I had a buyer with a brand new account open on March 8, 2022. Purchase a lot of 6 brand-new smartphones from me on March 8 I shipped those out and the day he received them, he opened a dispute with his financial institution. I get an email from eBay stating to upload a picture of why I believe the items are as described. That alone makes no sense so I uploaded a picture from the listing.  I received a message today that the buyer won the dispute. I lost 6 brand new phones, and the money from the sale of those phones and a crook along with one positive feedback (mine) got away with stealing on eBay. BTW, I appealed it and ebay said, we can't help you, it came from his financial institution. Well, doesn't every transaction on eBay come from someone's financial institution?

[mam98031]

@moondogblues 

While I agree with you that I'd file all those reports.  I don't know how you would find out what financial institution was involved.  I'm not aware that sellers have any access to that information at all.  How would you locate that information?

[mam98031]

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@alohatou wrote:

I accepted an offer on Friday by a buyer who has a new account.  Buyer emailed me with this;

Kindly text me on my number 302 7 5 1 2492 for more questions about your item so that i can make payment as soon as possible. thank you.

 This buyer has no intention on paying. This buyer is phishing. If I call the number they will get my personal info and try to take to the next level.  This scam happens a lot on fb.

Reply

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@alohatou 

This is ALWAYS a scam.  100%, no doubt at all.  Anytime a buyer wants you to take the communication and/or the payment off Ebay it is guaranteed to be a scammed.  No exceptions.

Besides, you as the seller would be breaking a very important rule on Ebay and that is taking the transaction off ebay.  So while this buyer may get you for money and product, it also could cause you to have your selling account sanctioned by Ebay for breaking a rule they take very seriously.

[rustydalmatian]

I'm truly sorry you took such a loss, but 6 phones to a newbie with ZERO feedback???!!!  The red lights and sirens were staring you right in the face. 

[chasearooauctions]

Problem is, it was a "buy it now". If I don't ship, I run the risk of negative feedback which is something else that eBay doesn't care to manage. Everyone has to start at zero feedback. What other options are there?

[stephenmorgan]

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@rustydalmatian wrote:

I'm truly sorry you took such a loss, but 6 phones to a newbie with ZERO feedback???!!!  The red lights and sirens were staring you right in the face. 

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eBay does not provide a legitimate way to cancel a order with "red lights and sirens were staring you right in the face".  The only option allowed by eBay is to ship the order or face reprisals.

[orod4610]

You really don’t want to sell high priced item to new buyers.  6 is just A red flag.  I would personally send them a certified giving them certified letter to return property or you will report them to police, post master general and promise to go to the extent of the law to get your property back.  I would fly or drive to take the pos to court and I would no longer be about the money I would pay just to make sure he new he mess with wrong seller!   eBay don’t care about seller only about collecting fees!  This is not right!

[donnydne]

E-bay not only doesn't protect us from known scams, but actually profit from it.  And don't get me started on "payment policies" aka theft. from your bank account, which they will not let you remove. Seriously, there needs to be a class action law suit against this.

[ittybitnot]

 If I don't ship, I run the risk of negative feedback ....

@chasearooauctions 

Feedback is the least of your problems.  I'd gladly take the hit of six "red donuts"  rather than lose the product and the money paid any day.  Feedback does not count for anything anymore as far as your seller rating.  The problem with NOT shipping when paid because you suspect a scam and  thus cancelling gets you in trouble with eBay.  

[2010jacquelynn]

Very sorry to hear this. This is the problem now with the acceptance of credit cards as payment methods. I preferred PayPal payments. Are we as sellers now members of scam central?

[itscalledapostingid]

Even when Paypal was the payment handler buyers could pay with CC. Paypal accepts credit cards. 

A Paypal invoice can even be paid by credit card.

[mam98031]

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@chasearooauctions wrote:

Problem is, it was a "buy it now". If I don't ship, I run the risk of negative feedback which is something else that eBay doesn't care to manage. Everyone has to start at zero feedback. What other options are there?

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This is not necessarily true regarding feedback.  There are rules for that too and if the buyer breaks any of those rules when leaving FB, it can get removed.  So while whether or not Ebay cares is debatable, the rules are in writing.  So learn the rules on FB so you know your rights.

[mam98031]

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@donnydne wrote:

E-bay not only doesn't protect us from known scams, but actually profit from it.  And don't get me started on "payment policies" aka theft. from your bank account, which they will not let you remove. Seriously, there needs to be a class action law suit against this.

@donnydne 

OK explain how Ebay made a profit off this specific issue the OP described in this particular thread.  I would like to understand what you are talking about better.  Other posters have said the same thing on other threads similar to this one, but when asked, they won't explain any further.  So I'm hoping you are different and will explain how Ebay profited.

As to the Managed Payment program I would be happy to discuss how that program works.  However it would be better if you started a thread on the subject instead of talking about it here as it is a completely separate subject.  Also keep in mind that MP does not commit "theft" from any seller.  It may be that you didn't read the TOS you agreed to when you registered for MP, but even if you didn't, it doesn't make the TOS any less real and you did agree to abide by them.

As for a law suit, you haven't stated any basis for that.

[mam98031]

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@2010jacquelynn wrote:

Very sorry to hear this. This is the problem now with the acceptance of credit cards as payment methods. I preferred PayPal payments. Are we as sellers now members of scam central?

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@2010jacquelynn 

Buyers were always able to pay with a CC through Paypal when PP was our money processor.  And they still allow buyers to use a CC if they want.  If PP was still our money processor this type of situation could still arise.  And if fact did during the time sellers used PP.  This is NOT NEW.

[slati_2013]

I keep saying eBay needs to keep track and ban buyers who engage in blatant fraud, are accused of sending back empty boxes or filing too many claims. It should come after a serious and complete review of the buyer. They should then get one of those, "you can no longer use eBay because you pose a risk to our users".  Once word gets around that buyers are getting permanently banned from eBay, we will see less fraud. Right now, all eBay cares about is its FVF, scammer or not. 

In this case, were you given the option to accept a return? Did you ask the buyer to return the items for a full refund? 

[katzrul15]

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@stephenmorgan wrote:

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@rustydalmatian wrote:

I'm truly sorry you took such a loss, but 6 phones to a newbie with ZERO feedback???!!!  The red lights and sirens were staring you right in the face. 

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eBay does not provide a legitimate way to cancel a order with "red lights and sirens were staring you right in the face".  The only option allowed by eBay is to ship the order or face reprisals.

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@chasearooauctions 

Can't you set your settings to allow a Buyer to only buy so many items at a time?  Unless that has changed, you could.  Then once you vet the ID, you could decide how many more, if any.  Does not stop it in entirety, but at least limits it.

ETA:   Yes, you still can - see link.

https://www.ebay.com/bmgt/buyerrequirements