eBay account restrictions

[snkrsyo]

20 year eBay member. I recently relaunched my store after receiving half of fees promotion on sneakers. After I relaunched my store and completed a few sneaker sales, eBay  decided to restrict my account due to being a risk to the community.

There are series of issues that have me very frustrated with eBay and their Trust & Safety Department. 

1) eBay wanted proof of delivery of sales I made. This information is available to eBay as sneakers were authenticated eBay and shipping labels were purchased from eBay. I had to wait 3 business days for them to respond to information that was readily available to them as part of sold listing. 

2) After waiting business 3 days, they wanted proof of purchase for the sneakers that I sold. Now, I probably will have to wait another 3 days for a reply. Why not ask for all the information upfront. Why cause additional downtime for a seller's store. 

3) eBay has caused considerable damage to my relaunched store. I had a lot of organic views and watchers for my items. Now my store is hidden until this is resolved. This causes loss of credibility to my sneaker store for my listing to suddenly disappear. 

4) eBay is a 24/7 eCommerce platform. I received the initial email on Wednesday notifying me of an account restriction. eBay replied to my email on Monday noting that they need additional information. Shouldn't eBay have better SLA's rather than keep a store down for 5 days and counting?

5) During this time, eBay has had a promotion for buyer to receive 10% off sneakers. Also, there is a promotion for half of sneaker fees. I am missing out on these promotions with my store down. According to a Trust & Safety supervisor, I am not privy to have these offers extended to my when my store is back up. 

6) If eBay wants to evaluate a store is a risk to community or verify the identity of the seller, why not do this before there are actual sales to the store? Why not trigger this when listings are live?

eBay's Trust & Safety Department is one of the worst customer service experiences especially if dealing with resources in Manila. Unfortunately when services are outsourced, it has to be black or white for these CSRs. Logic goes out the window. In my example, why would someone relaunch a eBay store? Answer, this person may have received a promotion for the items that were listed.  

Has anyone had a similar case. I am looking into legal action against eBay and I want to know if anyone had similar experiences. 

[stainlessenginecovers]

You have a '59' by your name and have sold $3000 in 7 days. Nothing new here. Shoot up like a cannon and they are going to 'investigate' you. They want to make sure you are not selling stolen goods (proof of purchases). 

There are 1,000,000,000+ (that's Billion) Listings on eBay and Millions listed daily. They get to it when they get to it. When you 'change' what you are selling or all of the sudden start selling something different, more $$ etc. this is simply what happens. 3 Days is nothing. Get ready- it will be a while. 

[coolections]

High dollar sneakers are one of Ebay most notorious theft items. You are a new seller and have sold 11 pairs. Ebay must make certain you are legit.

[lakefor94]

eBay might have thousands of bot generated cases like yours and a half dozen employees working the cases, who knows what those numbers might be.  Be patient.

[weldtronics]

I saw a Youtube video about someone who used to sell some cheap items, he did really good and some day he bought a Gucci shoes in an auction, he bought the shoes and sold them on eBay for a really good price

(The Gucci item isnt something he used to sell in his store and suddenly it triggers eBays eye)

So eBay wanted proof of Authenticity and he tried to explain to them that they bought from an auction and he does not have an invoice so eBay said its fake bcs he cannot prrof this item

Anyway, eBay closed his store, he had so many feedbacks and a big warehouse and in one day his business got shut down because oif this descision to make "easy money"

So in at the end of the video he said a really good thing I am taking to my own life:

"Easy money aint good, good money aint easy"

Take this and continue on, it was a lesson and I am sure youll do great in the future my friend