Simply-the-best-for-you Volunteer Community Mentor
I keep having this post taken down by eBay, I'm going to continue posting it indefinitely until eBay refunds my money & gives me my seller accounts back. I've attached around 1/10th of the emails I've received from their back office team. This is about the most repulsive thing I've ever dealt with.
I started selling on eBay back in 2004, & my account had 272 100% Positive Feedback Until October 2017, & I broke my back, which tore my Spinal Cord. I was in the hospital for 6 months over that. I had my account hacked, & someone sold 3 iPhones on my @gma_452001 account leaving me with 3 negative feedback. My seller performance is still above Standard on that account, & my account @jrm_performance, which I opened in 2020. I started selling on my second account in 2023, & I was starting to get decent sales. I found out the hard way that once you sell an item over $750, prepare for submitting countless documents to eBays back-office team, which I found out isn’t even connected to eBay, they just contract out to them. You cannot call them, & you have wait at least 72 hours per submission to hear back from them. All they are good for is asking for more documentation.
The Back Office Team made me Submit Proof of Bank Address, Proof of EIN, Certificate of Good Standing with the State of Arkansas, Proof of purchases for every Item that I had ever Listed, & Proof of Bank Statements for the Purchases. All of the mentioned submissions were separate, & I had to wait 72 hours then submit more documentation each time. After submitting the Bank Statements, their back-office team indefinitely suspended my account, because they then found my @gma_452001 account that had been hacked in 2017.
I then was told by 3 different eBay Reps in the Trust in Safety Department, that if I submitted documentation showing that I was hospitalized in 2017, that they would reinstate both of my seller accounts. After MULTIPLE submissions, & 32 days’ worth of submissions, eBays back-office team indefinitely suspended my @gma_452001 account, stating that I was a risk to the community. I find that very offensive on a legendary level. eBay has more nude photos for sell than on porn hub. eBay also charged me $27.95 for an upgraded store, even after shutting down my store over 30 days ago. They also INSTANTLY refunded a buyer $199.98, because he claimed that he didn’t receive the storage drive that I sent him, 10 days after the fact that it was delivered according the USPS. No investigation done or anything, since my account was restricted, eBay just refunded their money back, stealing $199.98 from me. They also haven’t paid for Wilwood Brake Fluid that I sold, & owe me $78 for that. THANKFULLY I had a supervisor tell me to refund the $3,400 Wilwood Brake Kit that I sold, which started all of this non-sense. The supervisor feared that eBay would never pay me for that, & I’d be out the $3,400 as well. I’ve been selling on Walmart, Amazon, my website JRMPerformanceParts.com, Shopify, Facebook Market Place, Instagram, TIKTOK, & other similar platforms. None have treated me this poorly. Like I said, both of my accounts show above standard, & are both close to 100% positive feedback. My @jrm_performance is 100% Positive. Keep in mind eBay Reps told me that has nothing to do it. CLEARLY! My advice to everyone, I would save your time & avoid eBay at all costs. They are not a Company that I would do business with.
@golfingaddict said <<You opened an account after another one was suspended. This is a sure fire way to have problems on eBay. >>
Underrated comment here. Not just problems. Opening a second account after being suspended is in & of itself, a legit reason (to eBay) to close the second acct/kick them off, without anything else having to happen. You may not like this or agree with it, but just opening that second acct is all they need to kick you off for good.
@jrm_performance wrote:The customer made the complaint on February 17th at 5:03am, & eBay full refunded him 14 minutes later when I was told in the email that I had 48 hours to reply. The more that I look back into this, the more irritated I'm getting!
That's not correct. It was February 17th at 5:03am that the buyer asked ebay to step in. So the complaint had to have been filed 3+ days prior.
And when the complaint was filed, it was at THAT time that you had 48 hours to reply.
