eBay Global shippint

[vinylstuff]

I received an order today which is part of the Global Shipping Program.  The buyer is from Japan - not a problem.  Japan is my list of countries to ship to.  What I see as a potential problem is the buyer opened his account the day the order was placed?  I do accept returns so if the buyer decides he is not pleased with the order eBay gets notified and I get charged back.   I will most likely get negative feedback if I refund the purchase instead of shipping.   This one has me a bit concerned.

[stainlessenginecovers]

Global Shipping Program is no more. It's now EIS (Ebay International Shipping) and they cover you 100%- all you have to do is ship it to the US Hub. They 'refund' if necessary etc.

By the way, someone who 'just opened' an account happens 1,403,394 times a day. Nothing New. EVERYONE starts on day 1. 

[slippinjimmy]

I'm going to guess that this is the Sam Cooke LP?

Points

- Everybody is a new buyer with no feedback at some point in time

- As a generality Japanese buyers are the most honest on the planet, certainly more honest that the average American

- EIS (the current version of Global Shipping), protect sellers from any and all claims, Not Received, Not As Described, Payment Disputes etc. All are covered by EIS Seller Protection. All you need to qualify for the protections is to get it delivered to the eBay depot.

- Nobody is pulling a scam over a Sam Cooke LP

On the other hand, if you cancel the transaction you will get a mega defect, could get Negative Feedback and eBay will not remove it. As far as the Mega Defect, get three of those and you will b e demoted to Below Standard and will be paying increased fees to eBay (about a 50% increase).

Ship the order!

[inhawaii]

No need to worry about the account being opened the day before he bought your item.

He probably signed up just to buy your item.

If you used EIS (ebay international shipping) no need to worry about return or anything else.

Your only responsibility is to get the package to ebay's US hub.

Once it reaches there, you're good to go.

It doesn't matter what happens after that.

[fashunu4eeuh]

Hi @vinylstuff and congrats on your sale!

The way I handle new accounts is to treat them like old ones, with one exception—I always welcome them to the platform, and thank them for coming to my listing for their first purchase.

Some are afraid to do business with low-or-zero feedback buyers, but my experience with them has been a positive one on eBay. (Have never been defrauded by a buyer. Sellers? Yes. Buyers? No.) 

(Most of my new buyers come from Google, a good indication that SEO—search engine optimization—has been beneficial overall in increasing my organic traffic.)

[kensgiftshop]

Since you're using EIS, all you have to do is get it to the US hub.

Anything after that, Ebay takes care of it.

[brightlightbookseller]

I agree on the not treating customers differently because they're new to the platform, but I'm afraid many would be turned off by extra communication from the seller.  eBay already sends them a welcome note, and I generally find it's better to never send your own communication unless there's a problem.  No need to poke the bear.