Selling

Forum Posts

Sorted by:

Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Item refused

Hello, I made a sale with no problems. Shipped the item only to have the buyer refuse it when it arrived via Fedex. Now, Ebay or Fedex wants to charge me $3.06 since the item was returned to me. Do I have to pay this since I had no control of the ref...

Community Team: Question About ebay Photo Policy

devon@ebay This is a listing photo from a competing site (best known for handmade goods) taken from a YouTube video. It is NOT an ebay listing photo. The use of text here seems to be very informative, and related directly to the item in the listing. ...

Messy International buyer with domestic shipment situation

Almost 2 months ago I had a buyer in Germany message me asking for combined shipping discounts. I agreed to offer that but after he made the purchase since we can't send out invoices before anything had been bought. He replied with a change in plan t...

Serious errors in promoted listings& sell similar..ghost town no sales effect

Tested this twice..over 500 listings but only *newly created* listings sell. Method 1 March 5/6: end desired items (200+)..go to them, sell similar.Batch edit revise promotions...make up dated name (mar6), choose rate..tells you it's done! No, it's n...

Buyer Fraud?

I had an item sell, then another user sent me a message with different shipping info (name and address) to send the item to. I can’t get anyone on the phone with eBay, and I can’t report the buyer that messaged me as it’s different than the one who p...

sold items list

Why is it so hard to find a list of the items I have sold---there is no "button" anywhere I can fin in "My Ebay"

Resolved! Customer Service Not Helping.

Been eBay member for about 20 years, never violated any rules, sold and bought stuff. Sold refurbished iPhone recently, buyer after almost 2 months complaining about camera and phone getting hot when charging. Contacted eBay the same day and was told...

Buyer admitted to using freight fwder.. did s chargeback.. no seller protection?

As the title says.. buyer receives ab item same arrives doa.. I later discover he used a 3rd party shipper soa return isn't feasible nor can I make any claims with fedex.. they didn't file a mpg they went straight to the cc.. called ebay they said it...

Variations page won’t load correctly

Is anyone else having issues the variations page won’t load correctly, it only loads the top section and I have to try and scroll down this tiny section. it’s like the page isn’t formatting correctly, I’ve tried multiple browsers

Package doesn't show as delivered to freight forwarding address

Hi, first time poster and new seller here. I recently sold a $50 bag to a customer who I thought was in the US. The address is a third party reshipper in Portland, Oregon, and according to USPS tracking, the package was last seen arriving at a USPS i...

Resolved! Advice on how to respond to this customer please

I sold an item to a customer. A few days later, I received a message from Ebay stating customer has opened a dispute with their credit card company, telling them they don't recognize the transaction; and not to worry because I am protected by Ebay's ...

Resolved! Item to buyer was destroyed in transit. If I filed a USPS claim, should I ask buyer to return/keep i

My item (laptop) to my buyer was destroyed in transit. If I filed a claim with the shipper (USPS), should I ask the buyer to return the broken item or let them keep it?

Seller Hub - Manage active listings

Somehow my manage active listings got mixed up. They used to be in alphabetical order but now are very awkward to work with since there does not seem to be any order to them. How do I get it back to alphabetical? Thanks

Resolved! lawyer's Brand Lawsuits for his client direct to ebay seller

Need Important Advice.One of the lawyer firm’s man came home physically and give papers to my sister claiming lawsuits that I am selling counterfeits 2 items of XYZ Products on Ebay and Amazon. He took photographs of my sister to prove that she got p...

Lack of feedback support from Ebay.

Today, I am pulling all of my products from ebay.After I learned there is no protection to their sellers for justified negative feedback removal. I was given negitive feedback on cut sleeve for being repaired. The sleeves seams are on the outside so ...