Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Sellers- what is your page views??

Would like to know your Views and how many items you have listed as shown on Seller Hub (Not the "impressions') I have about 9000 (past 30 days) and 600 listings, so that is an average of: 300 views a day- 50% of my listings count

How are we supposed to tell if we have sent an invoice?

Before if we sent an invoice it no longer said "send invoice".. now everything says "send invoice" under items awaiting payment, if you have already sent an invoice or not! Why was this changed?????How can we tell if already sent an invoice???

How to leave Negative feedback rating for serial non payer

Can anyone out there advise how to leave negative feedback ? It appears I can only leave a positive feedback ratingI don’t like having to do this but I’ve had multiple non payers lately and I’m getting fed up of it.Other sellers need alerting to thes...

Endless cycle of "Add a payment method to cover the rest" when method is already added.

As the title says. I am trying to cancel an order over a shipping address. I have most of the money for the refund in pending payouts but need to use my payment method to cover the rest. When I get to the cancelation review page where I select the re...

Resolved! Is the seller responsible for paying customs duties to the buyer

A buyer opened a case to return the product because he changed his mind and does not want to pay customs duties to receive the shipment.. I wrote in the description that all taxes are the buyer’s responsibility and also the shipping method is economi...

Resolved! Unable to select 30-day shipping time for Pre Sale items

I have bought some items I want to list as Presale, and I need help changing the shipping time. My only options are the same business day or 1, 2, or 3 business days. How can I choose the option for 30 days? Please know that I HAVE READ THE POLICY, t...

Is there a way to remove accepting counter offers as the default?

I keep forgetting to uncheck "accept counter offers" when I send offers with my lowest price. Is there a way to make not accepting counters the default? When it comes down to either declining a counter offer or ignoring it, buyers can get irate. The ...

Resolved! MC011 Restriction into Permanent Restriction

Timeline: - Jan 4th sold 51 items- Jan 4th received MC011 restriction- Jan 5th submitted ID, bank statement, and receipts- Jan 7th eBay asked for additional information (receipts for two items)- Jan 8th submitted invoices for the two items- Jan 8th 4...

Resolved! Nearly 30% in Fee's. Is that correct?

When a sale has a 12.9% Fee plus 30¢. For an item that sold for $30 the total Fees amounted to $4.48 or nearly 15%. (Actually 14.9%). Add 15% to that for a Promoted Listing and now we have 30% in Fees. Is that correct?

Resolved! Oversea charge ?

I’ve been charged an extra charge for an item that is supposingly going to Canada, when in fact it is going to Lichfield in Staffordshire.

Item listed for $22.39 but buyer bought that with $4.37!!! How ?

Hello Everyone, I have listed a product with the price of $22.39 that's live and the price was updated many days ago. But I need to find out how a buyer bought that for $4.37. Now I'm getting a minus figure on board. How can I resolve that?

eBay Standard Envelope vs USPS - Frustrating

We ship 100+ postcards a month using eBay Standard Envelope (ESE). For the past year it has worked out pretty well and very economical. We did address a few "non-machinable" issues that were resolved with a thinner envelope. We have a 100% feedback r...

eBay Global shippint

I received an order today which is part of the Global Shipping Program. The buyer is from Japan - not a problem. Japan is my list of countries to ship to. What I see as a potential problem is the buyer opened his account the day the order was placed?...

Sellers having issues with buyers claiming the item sold was a fake or counterfeit?

I am a seller, have been selling items on Ebay for a while, 10 years or more, and have been a member since 2005. All the feedback I've received from buyers is that they love the scent & would buy again. Because most of my items are perfume samples an...

eBay's New Intuitive Search Redesign?

The eBay tech blog just published an article about their "new" intuitive search redesign but honestly...I'm pretty sure I've been seeing all of this stuff for quite some time now. https://innovation.ebayinc.com/tech/features/ebay-introduces-intuitive...