eBay Fee Deferral Program

[oldwhippersnapperssoaps]

I was floored today when I looked at our end of month statement of fees due.  It was totally incorrect, showing that we owed over $800 more for "New activity not yet invoiced" than the actual $15 ebay actually itemized for such.  A huge big time error.  Furthermore the statement itemized a "Payment Adjustment - Debit
"eBay fee Deferral Program"" of $803.79, however indicated that the payment was due this billing cycle.

Anyone else getting these type of major billing errors???

[dhbookds]

So have you actually gotten the invoice?  While they compile it, alot of the numbers you see are crazy, but straighten out when the invoice comes.

[oldwhippersnapperssoaps]

Yes.  My invoice is for march 1 to march 31. They say I owe 803.79 now.  They also say that I have "new activity not yet invoiced" of 819.57, of which the 803.79 is included in that figure.  They have a bottom line total owed of 1623.66 when it should only indicate a bottom line total owed of 819.57.  They have a programming issue here and my worst fear is that they will not correct it properly as my statement has already been cut.

[oldwhippersnapperssoaps]

UPDATE:  Ebay fixed the error (thank God).   My statement is now totally correct.  I believe ebay acted on an email I sent them from their contact page. 

[lotsofcards1]

This actually has happened with me as well. I got an invoice earlier and noticed my current balance that I owe did NOT change.

-New Activity applied to the latest invoice noted above:−US $97.59 (due this billing cycle)

-New activity not yet invoiced: US $107.86

(includes my previous invoice amount that I just got 30 mins or so ago)

I need help.

[jilbertobeauty]

yes I am getting the same error $510.51 not yet invoiced and 

Payment Adjustment - Debit
"eBay fee Deferral Program"     Apr-22-20 14:37:54 PDT Other US $224.40 Payment Adjustment - Debit
"eBay fee Deferral Program"     Apr-21-20 07:07:06 PDT Other US $224.40

I am really confused

[jilbertobeauty]

 I am so confused any help would be greatly appreciated 

[jilbertobeauty]

You have been approved for a payment deferment of $ 224.40 for your Covered Fees on your next invoice. As an additional way to help support you through this challenging time, we are also splitting up the repayment of that deferred amount over your next two billing cycles.

Here’s how it will work:

• eBay will remove the covered deferred seller fee amount of $ 224.40 that was originally part of your 15 April 2020 invoice.
• After 30 days, eBay will apply $ 112.20 of that deferred amount back on to your account and will be part of your 15 May 2020 invoice.
• The remaining $ 112.20 will be applied to your 15 June 2020 invoice.

Reminder: You will still receive your regular invoice and any fees that were not deferred, and any new fees generated after the deferral period will still need to be paid as usual. Note: The invoice balance will still include the deferred amount for visibility but will not be due until the invoice dates noted above. If you have an automatic payment method on file, you don’t need to do anything further, just ensure there are funds available for your automatic payment method. We hope this arrangement is helpful to you in this challenging time. Thank you for being a part of our community and for selling on eBay.