eBay

kingarthurreigns · ‎08-01-2022

I am glad that eBay charges an additional and hefty fee for people who fall below the acceptable level of feedback/returns. Those people ought to be grateful that eBay hasn't outright banned them. I recently got rooked on an item that was completely covered in thick guck. The photo of the item was likely taken before someone slopped goop all over it, perhaps when they first got the item, because it was shown as very nice. It was totally deceptive. The seller refused to refund me so eBay grabbed her money and refunded me. Fraud should never be tolerated on eBay or elsewhere and that is what was perpetrated against me. eBay made it right. If she continues to try to screw people, she should be punished for it, not to just lose her money - that's a given. The buyer has every right to a refund.

paraquip · ‎08-01-2022

As a long time seller...... I can tell you that the standard on which that metric is calculated is completely unfair.

If I ship a bad product I own it........ but the other metrics such as returns abuse....are a real issue that are calculated in that metric.

A couple of months ago a buyer opened a return on an air pistol for not functioning. I called him to diagnose.....the safety was on... pistol functioned normally.....return closed..... ebay still counted it against me.

Any open return for any reason is calculated against you.

HK

inhawaii · ‎08-01-2022

What about a return that has been accepted and refunded/resolved by the seller,

does that still count against the seller?

I was under the impression that it doesn't.

Telephone Line - Electric Light Orchestra

ten_o_nine · ‎08-01-2022

That's your side of the story, what did the seller say?

soh.maryl · ‎08-01-2022

Have you read eBay's Money Back Guarantee for buyers?

ripsmc · ‎08-01-2022

Judging by your FB left for others my suggestion might be that you deal on another venue since there seems to be a pretty fair number of issues.

inhawaii · ‎08-01-2022

There was post a few days ago where they had 6 defects and was wondering why ebay increased his fees.

https://community.ebay.com/t5/Selling/my-defective-rate-keeps-going-up/m-p/33111460#M2046966

Telephone Line - Electric Light Orchestra

ten_o_nine · ‎08-01-2022

Isn't that the truth, if you're not happy with ebay sellers, why continue to buy and leave negatives, if ebay charged a dollar for every negative, buyers probably wouldn't leave as many.

gandjtaylor · ‎08-01-2022

Well, lets talk about how Ebay screwed me big time on a sell I made!!! I listed a gold necklace, buyer from Texas purchased it. He then lied and said it was fake, I asked him to take it to a jeweler and have it tested at my expense because it was exactly as described in my listing. Instead he filed a claim against me, I refused the refund~Ebay sided with him and said I had to refund the money. He said he returned the necklace but all I got was AN EMPTY BOX! SO he kept the necklace!!!! I notified Ebay about this scam and they DID NOTHING! So I am out the gold necklace and now Ebay was blocked me from listing. The buyer was new to Ebay with only 6 feedback while I have sold on Ebay for 23 yrs and have hundreds of feedback! I now know that Ebay does NOT protect their sellers.

ulfesharpe · ‎08-01-2022

This reminds me of that great meme from Monty Python: nobody expects the Spanish Inquisition

luckythewinner · ‎08-01-2022

@kingarthurreigns wrote:
I am glad that eBay charges an additional and hefty fee for people who fall below the acceptable level of feedback

I do not believe eBay charges additional fees based on the seller's "level of feedback".

yuzuha · ‎08-01-2022

@inhawaii wrote:
What about a return that has been accepted and refunded/resolved by the seller,
does that still count against the seller?

I was under the impression that it doesn't.

It doesn't. If the buyer opens a return and you provide the label and then the buyer never ships it back, it will be closed in your favor with no ding to your metrics because it counts as being resolved by you.

inhawaii · ‎08-01-2022

@yuzuha wrote:
@inhawaii wrote:
What about a return that has been accepted and refunded/resolved by the seller,
does that still count against the seller?

I was under the impression that it doesn't.
It doesn't. If the buyer opens a return and you provide the label and then the buyer never ships it back, it will be closed in your favor with no ding to your metrics because it counts as being resolved by you.

What about if it's returned and refunded? Any ding?

Telephone Line - Electric Light Orchestra

yuzuha · ‎08-01-2022

@inhawaii wrote:

It doesn't. If the buyer opens a return and you provide the label and then the buyer never ships it back, it will be closed in your favor with no ding to your metrics because it counts as being resolved by you.
What about if it's returned and refunded? Any ding?

That I don't know because I've actually never had one of those before. What I had was a buyer who was having trouble getting a piece of vintage electronic equipment to work, so I went ahead and sent him a return label just in case while we did some troubleshooting. He ended up figuring out what he was doing wrong so he never sent it back, and CS closed the return in my favor after seeing that the label had never been used. It didn't give me a defect because I had resolved the issue by providing the return label so that the buyer could ship it back if he wanted.