convert INR request to return?

[bashort]

I have a buyer who open a INR request 5/9/22 on a item that was delivered 3 days after the purchase but to a neighbor, after they found it they claim because it got there to late they want a refund. 

I have told them 2 times that they need to return the item for a refund.

I have free returns but I am thinking that when they opened the INR case and never closed it that the "return this item" is not there because why would you need to return a item that you say that you do not have?

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

[wastingtime101]

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@bashort wrote:

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

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Yes.

[eunster1313]

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@bashort wrote:

I have a buyer who open a INR request 5/9/22 on a item that was delivered 3 days after the purchase but to a neighbor, after they found it they claim because it got there to late they want a refund. 

I have told them 2 times that they need to return the item for a refund.

I have free returns but I am thinking that when they opened the INR case and never closed it that the "return this item" is not there because why would you need to return a item that you say that you do not have?

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

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The return button is always available so it does not get deactivated if an INR case is opened
so yes the buyer can hit the return button if they lose a INR case.

Also any package that arrives late automatically qualifiers for an SNAD return if the buyer
wants to use that for a reason to return something.

eBay Money Back Guarantee policy
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy... 

[dariudaudery_0]

Just let INR expire and don't escalate. 

I had same situation happen and did not bother with buyers tantrum.

[bashort]

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@eunster1313 wrote:

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@bashort wrote:

I have a buyer who open a INR request 5/9/22 on a item that was delivered 3 days after the purchase but to a neighbor, after they found it they claim because it got there to late they want a refund. 

I have told them 2 times that they need to return the item for a refund.

I have free returns but I am thinking that when they opened the INR case and never closed it that the "return this item" is not there because why would you need to return a item that you say that you do not have?

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

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The return button is always available so it does not get deactivated if an INR case is opened
so yes the buyer can hit the return button if they lose a INR case.

Also any package that arrives late automatically qualifiers for an SNAD return if the buyer
wants to use that for a reason to return something.

eBay Money Back Guarantee policy
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy... 

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The tracking shows delivered 2 days after purchase, they ordered on 5/4, shipped 5/4, delivered 5/6, INR opened 5/9, verified that they found it on 5/11. 

They keep wanting a refund but do not appear interested in returning it.

[lightlily_arts]

They have to return the item if they want a refund.  They do not get it for free.

[pburn]

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@bashort wrote:

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

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Customers can file a SNAD/INAD after filing an INR, as discussed in the thread  linked below, including posts by a Community Team member. The circumstances of the transaction are different; however, the OP in the thread below had filed an INR and now needs to open a SNAD/INAD return, so the crux of the issue is the same.

2 items purchased, seller sent only 1. Case closed by Ebay. Seller is not responding. What's next? 

[eunster1313]

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@bashort wrote:

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@eunster1313 wrote:

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@bashort wrote:

I have a buyer who open a INR request 5/9/22 on a item that was delivered 3 days after the purchase but to a neighbor, after they found it they claim because it got there to late they want a refund. 

I have told them 2 times that they need to return the item for a refund.

I have free returns but I am thinking that when they opened the INR case and never closed it that the "return this item" is not there because why would you need to return a item that you say that you do not have?

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

---

The return button is always available so it does not get deactivated if an INR case is opened
so yes the buyer can hit the return button if they lose a INR case.

Also any package that arrives late automatically qualifiers for an SNAD return if the buyer
wants to use that for a reason to return something.

eBay Money Back Guarantee policy
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy... 

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The tracking shows delivered 2 days after purchase, they ordered on 5/4, shipped 5/4, delivered 5/6, INR opened 5/9, verified that they found it on 5/11. 

They keep wanting a refund but do not appear interested in returning it.

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I would just ignore it unless they open a case.

Keep an eye on the time period the eBay Money back guarantee ends in 30 days

but eBay will let any buyer hit the return button for a full 60 days knowing full well

that if the 30 days are up then the buyer cant ask eBay to step in to settle the case.

[pburn]

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@dariudaudery_0 wrote:

Just let INR expire and don't escalate. 

I had same situation happen and did not bother with buyers tantrum.

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As explained, customers can file a SNAD/INAD after filing an INR. 

As far as the "buyers [sic] tantrum" is concerned, a late delivery is indeed grounds for filing a SNAD/INAD, so that buyer's tantrum is in line with eBay's Money Back Guarantee policy. 

Sellers also need to keep in mind--always--that the customer can also seek reimbursement from PayPal and/or a credit card issuer. That'll cost a seller an extra $20. 

How did I guess this one?

[donsdetour]

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@bashort wrote:

I have a buyer who open a INR request 5/9/22 on a item that was delivered 3 days after the purchase but to a neighbor, after they found it they claim because it got there to late they want a refund. 

I have told them 2 times that they need to return the item for a refund.

I have free returns but I am thinking that when they opened the INR case and never closed it that the "return this item" is not there because why would you need to return a item that you say that you do not have?

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

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Did you enter the tracking number showing it is delivered???

If not do so.

[bashort]

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@donsdetour wrote:

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@bashort wrote:

I have a buyer who open a INR request 5/9/22 on a item that was delivered 3 days after the purchase but to a neighbor, after they found it they claim because it got there to late they want a refund. 

I have told them 2 times that they need to return the item for a refund.

I have free returns but I am thinking that when they opened the INR case and never closed it that the "return this item" is not there because why would you need to return a item that you say that you do not have?

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

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Did you enter the tracking number showing it is delivered???

If not do so.

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Yes, Actually I have no problem with taking the return as it is a item that is hard to find right now because of supply chain issues and I can get more for it than I sold it for the last time. I just do not want to give it to the buyer

[donsdetour]

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@bashort wrote:

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@donsdetour wrote:

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@bashort wrote:

I have a buyer who open a INR request 5/9/22 on a item that was delivered 3 days after the purchase but to a neighbor, after they found it they claim because it got there to late they want a refund. 

I have told them 2 times that they need to return the item for a refund.

I have free returns but I am thinking that when they opened the INR case and never closed it that the "return this item" is not there because why would you need to return a item that you say that you do not have?

Can anyone confirm if the buyer closes the INR will the "return this item" become available.

---

Did you enter the tracking number showing it is delivered???

If not do so.

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Yes, Actually I have no problem with taking the return as it is a item that is hard to find right now because of supply chain issues and I can get more for it than I sold it for the last time. I just do not want to give it to the buyer

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If the INR is still open enter the tracking that shows it was delivered:

if you have entered it and the time has passed: escalate it.  Get it closed: and then see what the user does.