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Resolved! Is this unethical?

I usually reach out to and/or refund and/or re-ship when a customer's package is returned.Last night I found 2 packages that were returned to sender (for whatever reason) months ago.I never reached out to the buyers.The buyers never reached out to me...

User avatar by Superstar
  • 1923 Views
  • 60 replies
  • 1 helpful

Resolved! Blurry Packing Slips

Just recently our eBay generated packing slips have been printing blurry (see photo below). When viewing them on-screen, they look perfect. We print from eBay's pop-up packing slip and have done so for a long time without issue. What I call the globa...

P1090459.JPG

Uranium Glass Banned on eBay?

So customer who bought a tooth pick holder wants a return at my cost because I did not disclose that Uranium glass was dangerous to her pets. And seriously I think ebay is going to make me pay for everything. When was this banned? Why is there tons l...

Fenton Toothpick.jpg

I sold a camera on ebay and regret it...

I sold a camera on ebay, but before i sent the packageI recorded a video for the package that i sent it, how did I pack it and i weight it(preventive reason).when the buyer received it they claimed that was missing items.The box that I sent was brand...

Partial shipping refund

If I refund a buyer partial shipping costs due to a combined shipping discount, will eBay charge me for this? What is the best way to charge a combined shipping cost to a buyer who purchases multiple items? Thank you.

User avatar by Rising Star
  • 800 Views
  • 11 replies
  • 0 helpful

The decline of ebay.

Is it my imagination that ebay continues to fix pre existing procedures that are not broken in the name of progress? I would love to join Elon Musk to investigate this issue. My only answer is it to continue their employment, when in fact they make i...

User avatar by Adventurer
  • 887 Views
  • 12 replies
  • 1 helpful

Resolved! Address longer than 40 characters

I am faced with having to re-do someone's shipping address because it is longer than 40 characters. This should be a requirement that Ebay places on buyers when they set up their accounts. This is especially troublesome for international addresses, a...

Resolved! Transaction Report

The last few years, I've been able to download a detailed transaction report to use for my taxes. I'm looking at the one I downloaded for 2021. and it has columns for the gross amount paid, the shipping cost charged, the fees eBay took, etc. I cannot...

User avatar by Adventurer
  • 1455 Views
  • 10 replies
  • 1 helpful

Seller deduction means no Ebay fee refund?

Well, I just learned something today.I was annoyed that my buyer took his purchase (a tool battery) out of a sealed package, scuffed it up, and then returned it saying it didn't fit.When doing the return, I selected an 8% deduction, stating that it w...

Resolved! Has the category breakdown that shows how things are listed, disappeared from the top of the page?

Has the category breakdown that shows how things are listed disappeared from across the top of the page? It is very useful for me as a seller to see how I should list similar items, and also useful for me as a buyer to give me a variety of ideas on h...

eBay website display problems

The item description area is not fully displayed. The user must use a separate scroll bar to see the full description.The following error message appears in the Developer Console: "Uncaught ReferenceError: $_mod is not definedat 193496094986?t=174306...

How to change eBay handling time default for faster listing

The auto fill for my handling time was suddenly changed from 1 day to 5 days. One more step to fix for listing. How can I edit this default setting? I found an old thread but the options are not populating in the eBay business policies page or under ...

"New With Tags"

If an item is listed as "New With Tags", do the tags have to be attached to the item or simply included in the package with the item?

User avatar by Adventurer
  • 1405 Views
  • 17 replies
  • 0 helpful
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